Laura Cao

• Responding to inquiries via telephone, email, and social platforms, including:

-Brief introduction for company services

-Inviting clients to book an appointment

• Interviewing potential clients

-Demonstrated knowledge of company products and services, including pricing plans and features.

-Providing options for clients according to their needs and situations

-Educated customers about the features and benefits of different services offered by the company.

-Processed payments for services rendered in a timely manner.

• Meeting sales targets by selling the company’s services to potential clients
• Preparing client profiles to present to their potential match
• Providing customer service, including:

-Matching couples

-Gathering clients’ feedback

-Providing follow-up services

• Managing client complaints by:

-Using conflict resolution skills to negotiate

-Explaining company policies

-Providing effective solutions.

• Handling customer inquiries, including:

-Assisting 150-200 customers per day

-Maintaining focus on customer satisfaction

• Sending damaged phones to company workshops and delivering repaired phones to customers
• Reviewing submitted documents to check compliance and enforce record-keeping policies
• Collaborating with the marketing department and assisting with inbound and outbound marketing activities, including:

-Identifying customer requirements

-Providing data

-Brainstorming

-Developing ideas

-Providing recommendations

• Assisting with the execution of marketing campaigns
• Encouraging customers to sign up for memberships and prepaid services to forge long-lasting relationships
• Staying up to date with seasonal trends to achieve greater upselling and cross-selling results during promotions.

• Creating, scheduling, and monitoring social media accounts and website activities
• Determining upcoming promotions and events based on season, holiday, and migration policies
• Boosting brand awareness by targeting customer demographics with social, print, and email campaigns, resulting in a 50% increase in new clients
• Designing and creating marketing material using Canva
• Printing and distributing marketing material through multiple channels
• Analyzing past monthly media plans to determine company progression
• Creating new monthly marketing plans

• Maintaining social media presence
• Measuring and reporting on the performance of all digital marketing campaigns
• Planning, creating, and distributing company newsletters, resulting in a 50% increase in followers
• Organizing contacts and orchestrating marketing campaigns such as migration seminars and birthday month BBQs to boost awareness, engagement, and sales, resulting in an average of 10 new clients per month
• Developing pre-season marketing plans to support department and divisional product strategies
• Supporting the marketing team with the creation, deployment, and optimization of marketing campaigns targeting international visa holders.