Laura Carayannis
Melbourne,VIC
Summary
Cross-functional, multi-talented professional, with progressive experience in fraud investigations, risk assessment and management, operations and policy implementation within the banking and financial services industry.
Overview
5
5
years of professional experience
Work History
Acquisition Fraud Officer
ANZ Banking Group
2022.05 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
PACC Officer/Step Up Senior Officer PACC
ANZ Banking Group
2021.03 - 2022.05
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Settlements Enquiry Officer
ANZ Banking Group
2019.09 - 2021.03
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed approximately 50-60 calls per day from loan submitters and customers regarding their incoming/outgoing applications
Skills
- Specialised in fraud investigations
- Problem solving techniques and ability to generate solutions and decide quickly on courses of action, while achieving desired objectives
- Proficient in both work flow planning and report preparation for weekly load and variance meetings
- Competency in investigations of internal staff and external stakeholders in relation to fraudulent mortgage applications
- Experienced in risk analysis and management
- Extensive leadership experience including ongoing coaching and support for team members
- Outstanding communication skills both written and verbal
- Organization and Time Management
- Management of customer and stakeholder expectations
Refrences
Liz Oswald
Operations Manager- PACC/Settlements/Refinance
Liz.Crewe@anz.com
Gabrielle Huang
Team Manager- Acquisition Fraud
Gabrielle.Huang@anz.com
Kershia Peters
Senior Officer- Acquisition Fraud
Kershia.Peters@anz.com
Timeline
Acquisition Fraud Officer
ANZ Banking Group
2022.05 - Current
PACC Officer/Step Up Senior Officer PACC
ANZ Banking Group
2021.03 - 2022.05
Customer Settlements Enquiry Officer
ANZ Banking Group
2019.09 - 2021.03
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