Summary
Overview
Work History
Skills
Timeline
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Laura Carayannis

Melbourne,VIC

Summary

Cross-functional, multi-talented professional, with progressive experience in fraud investigations, risk assessment and management, operations and policy implementation within the banking and financial services industry. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Acquisition Fraud Officer

ANZ Banking Group
05.2022 - Current
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Handled complex fraud investigations, gathering critical evidence for successful case resolution.
  • Experience in data entry and data scrubbing
  • Using and analysing historic data to create accurate weekly plans and presenting to load meetings
  • Evaluating planned data and comparing with what actually happened for that week to present at variance meetings

PACC Officer/Step Up Senior Officer PACC

ANZ Banking Group
03.2021 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Initiated proactive problem-solving measures by anticipating potential challenges within the settlement process and taking appropriate action.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Managed high-volume caseloads, prioritizing tasks to meet tight deadlines and maintaining attention to detail.

Customer Settlements Enquiry Officer

ANZ Banking Group
09.2019 - 03.2021
  • Provided professional services and support in dynamic work environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed approximately 50-60 calls per day from loan submitters and customers regarding their incoming/outgoing applications

Skills

  • Specialised in fraud investigations
  • Problem solving techniques and ability to generate solutions and decide quickly on courses of action, while achieving desired objectives
  • Proficient in both work flow planning and report preparation for weekly load and variance meetings
  • Competency in investigations of internal staff and external stakeholders in relation to fraudulent mortgage applications
  • Experienced in risk analysis and management
  • Extensive leadership experience including ongoing coaching and support for team members
  • Outstanding communication skills both written and verbal
  • Organization and Time Management
  • Management of customer and stakeholder expectations
  • Customer Identification
  • Transaction monitoring
  • Proficient in number of ANZ internal and third party systems and processes

Timeline

Acquisition Fraud Officer

ANZ Banking Group
05.2022 - Current

PACC Officer/Step Up Senior Officer PACC

ANZ Banking Group
03.2021 - 05.2022

Customer Settlements Enquiry Officer

ANZ Banking Group
09.2019 - 03.2021

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Laura Carayannis