Laura Carroll
Prahran,VIC
Summary
Dedicated and experienced pharmacy assistant with over 8 years of hands-on experience in prescription processing, medication dispensing, inventory management, and patient consultation. Proficient in maintaining high standards of customer service while ensuring compliance with health and safety regulations. Recently transitioned into a digital marketing executive role bringing a year of experience in social media management, content creation and data analysis. A versatile professional with a strong foundation in both pharmaceutical services and digital marketing strategies.
Overview
8
8
years of professional experience
Work History
Pharmacist Assistant
Heneghans Pharmacy
01.2016 - 03.2024
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Organised pharmacy area to maintain clean and orderly environment.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Facilitated training sessions for new staff, providing comprehensive guidance on pharmacy procedures and protocols.
- Consistently processed and completed monthly paperwork for insurance claims, ensuring accurate documentation and timely subscriptions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Managed patient inquiries and requests by promptly answering phone calls, providing courteous assistance, addressing queries in a professional manner.
- Oversaw social media accounts, effectively promoting and spotlighting various promotions to enhance engagement and visibility.
Junior Digital Marketing Executive
Bold Craft Marketing
03.2023 - 03.2024
- Developed and implemented online marketing strategies to enhance brand visibility and drive customer engagement.
- Managed campaigns across various digital channels, analysing data to measure performance, and optimising strategies to achieve business goals.
- Analysed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
- Utilised Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Devised content strategy to effectively engage target audiences.
- Created and distributed monthly SEO reports to notify clients of site traffic, goals and KPIs.
- Created email campaigns to target key customers.
Education
Bachelor of Business - Digital Marketing
Technological University of The Shannon Midlands
Athlone Co. Westmeath11.2022
Leaving Certificate -
St Louis Community School
Kiltimagh, Mayo04.2017
Skills
- Customer Service
- Communication skills
- Prescription Processing
- Team Work and Collaboration
- Cash Register operation
- MS Office
- Patient Consultation
- Inventory Management
- Attention to Detail
- Data Analysis and Reporting
- Social Media Management
- Administrative Skills
References
Gary Smyth: Owner/Pharmacist Heneghans Pharmacy
Phone: +353 868684684
Email: garysmyth2@gmail,com
Sorcha O'Loughlin: Pharmacist Heneghans Pharmacy
Phone: +353 873711099
Email: sorchaoloughlinmpsi@gmail.com
Helen Gavin: CEO Bold Craft Marketing
Phone +353 863598527
Email: helen@boldcraftmarketing.com
Timeline
Junior Digital Marketing Executive
Bold Craft Marketing
03.2023 - 03.2024
Pharmacist Assistant
Heneghans Pharmacy
01.2016 - 03.2024
Bachelor of Business - Digital Marketing
Technological University of The Shannon Midlands
Leaving Certificate -
St Louis Community School
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