Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Laura Chapel

Laura Chapel

Brisbane,QLD

Summary

Family Nanny:

Outgoing child caregiver with experience caring for children while providing encouragement and kindness.

Retail Sales Team Member:

Offering extensive sales expertise, customer service skills and relationship-building strengths.

Bakery Shop Assistant:

Productive and dependable bakery assistant well-versed in providing personable service and meeting customer expectations.

Touch Football Refereeing:

Socially perceptive and dedicated, touch football referee with six years refereeing experiencing and twelve years playing experience.

Family Babysitting:

Attentive babysitter with background caring for multiple children simultaneously.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Family Babysitter

Range of employers
Brisbane, QLD
04.2021 - 01.2022
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Helped children learn how to complete small chores appropriate for age level.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated positively with children and guardians.

Touch Football Referee

Brisbane Metropolitan Touch Association
Brisbane, QLD
01.2015 - 01.2022
  • Verified accuracy of score calculations before winners were announced.
  • Assessed players and equipment to verify conformance to event rules and safety standards.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Communicated with fans, coaches, players and other referees.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
  • Consulted with officiating ream to discuss violations and play problems, coordinate responses and implement resolutions.
  • Promoted good sportsmanship amongst players.
  • Navigated difficult situations
  • Collected timely reports for improved efficiency during games.
  • Explained and taught regulations and rules of Touch Football.
  • Helped to establish team-building skills and leadership amongst team members.
  • Helped to establish team-building skill and leadership amongst team members.
  • Effectively communicated with a diverse group of athletes, coaches and game officials.

Family Nanny

Kirsten Hartmann
Brisbane, QLD
01.2022 - Current
  • Organized different types of activities to enhance physical and intellectual development.
  • Involved children in caring for household pets and chores.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted children with homework assignments and special projects across different subjects.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability
  • Washed and ironed children's clothing to maintain neatness at all times.

Retail Sales Team Member

Kmart, Australia
Brisbane, QLD
09.2019 - 11.2021
  • Replenished sales floor merchandise and organised shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers with locating and choosing merchandise in any store department.

Bakery Sales Associate

Camp Oven Bakery
Brisbane, QLD
01.2017 - 09.2020
  • Maintained safe food handling standards at all times.
  • Arranged bakery displays to showcase goods in an attractive manner.
  • Trained new bakery staff on company projects.
  • Experience in closing shop and counting till at end of shift.
  • Cleaned walls, floors and display cases in the work area.
  • Managed cash drawer, credit and debit card transactions.
  • Monitored inventory and reported low stock to supervisor.
  • Packaged customer purchases with care and organisation to facilitate satisfaction.
  • Greeted guests and documented orders.
  • Scanned shelves and product case for expired stock and discarded outdated or spoiled items.
  • Assisted customers with carry-out service.
  • Established and maintained a positive work environment.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illnesses.
  • Handled customer complaints with poise and grace, immediately resolving issues by contacting a manager to assist.
  • Developed knowledge about products and sales items to answer shoppers' questions.

Education

High School Diploma -

Brisbane State High School
Brisbane
01.2019 - 12.2020

Bachelor of Behavioural Science (Psychology) - Psychology

Queensland University of Psychology
Kelvin Grove
01.2022 - Current

High School Diploma -

Clairvaux Mackillop College
Mount Gravatt
01.2015 - 12.2018

Skills

  • Sales expertise
  • Customer service
  • First Aid/CPR
  • Family Maintenance

Accomplishments

Certificate II in Active Volunteering (2019)

Graduated High School (2020)

References

Family Babysitting -

Stacey & David Zanoni

Phone: 0431 369 198

Family Babysitting -

Ian Nugent & Rose Fowler

Phone: 0476 009 945

Phone: 0434 256 787

Referees Administrator - Brisbane Metropolitan Touch Association

Zac Genrich

Email: referees@bmta.com.au

Phone: 0413 802 103

Website: www.bmta.com.au

Timeline

Family Nanny

Kirsten Hartmann
01.2022 - Current

Bachelor of Behavioural Science (Psychology) - Psychology

Queensland University of Psychology
01.2022 - Current

Family Babysitter

Range of employers
04.2021 - 01.2022

Retail Sales Team Member

Kmart, Australia
09.2019 - 11.2021

High School Diploma -

Brisbane State High School
01.2019 - 12.2020

Bakery Sales Associate

Camp Oven Bakery
01.2017 - 09.2020

Touch Football Referee

Brisbane Metropolitan Touch Association
01.2015 - 01.2022

High School Diploma -

Clairvaux Mackillop College
01.2015 - 12.2018

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Laura Chapel