Sam Clarke
Brisbane
Summary
Personable and dedicated team player with knack for delivering top-notch customer service and fostering welcoming atmosphere. Possesses foundational knowledge in food safety and sanitation principles, coupled with strong communication and multitasking skills. Aims to enhance customer satisfaction and contribute to operational efficiency.
Overview
3
3
years of professional experience
Work History
Food Mixer
Fishbowl
11.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Memorized dynamic menu options to accurately relay offerings to guests.
Crew Member
McDonald's
03.2023 - 01.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Cafe All-Rounder
Willow & Sage Cafe and Bar
02.2022 - 02.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepared menu items accurately and efficiently according to established recipes and guidelines, ensuring consistent quality.
- Maintained proper inventory levels through diligent monitoring and timely restocking of supplies, minimizing waste and cost overruns.
- Maintained open communication with management regarding any issues or concerns that arose throughout shifts for quick resolution where necessary.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Utilized point-of-sale systems effectively for accurate order entry, cash handling, and end-of-shift reconciliation processes.
Waiter/Server
Masala Shanti
09.2021 - 02.2022
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Diploma - Business
Prestige Service Training (School Based)
Tamborine Mountain, QLD01.2021
Certificate II - Tourism
RedMako (School Based)
Tamborine Mountain, QLD01.2020
Certificate III - Events Planning
RedMako (School Based)
Tamborine Mountain, QLD01.2020
RSA -
TMSHS
01.2020
Skills
- Customer service
- Reliability and punctuality
- Food preparation
- Cash handling expertise
- Cleanliness standards
- Menu memorization
- Order accuracy
- Fast and efficient service worker
- Food presentation
- Valid Qld driver's license
- Positive attitude
- Team player
Timeline
Food Mixer
Fishbowl
11.2023 - Current
Crew Member
McDonald's
03.2023 - 01.2024
Cafe All-Rounder
Willow & Sage Cafe and Bar
02.2022 - 02.2023
Waiter/Server
Masala Shanti
09.2021 - 02.2022
Diploma - Business
Prestige Service Training (School Based)
Certificate II - Tourism
RedMako (School Based)
Certificate III - Events Planning
RedMako (School Based)
RSA -
TMSHS
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