Laura Collins
Bracken Ridge
Summary
Accomplished Office Manager and Client Service Representative at Esri Australia, i striving to enhancing team productivity and delivering exceptional customer service.
Daily use in SAP, Microsoft Office, and adept at maintaining confidentiality.
Proven track record in improving workflow and effective communication, showcasing a dynamic blend of hard and soft skills in fast-paced environments.
After a recent internal business structure review i have been made redundant in my role after 9 years.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Esri Australia
09.2020 - 02.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Diary Management & Travel bookings
- Liaising with US timezones for client resolution
- End of month reconciliation
- Invoicing and Quoting of maintenance software to high end clients
Office Manager
Esri Australia
05.2016 - 09.2020
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- On and offboarding of employees in line with the companies guidelines and core values
- Raising purchase requisitions and end of month procedures
- Security officer for the company, sponsoring up to a NV2 level with AGSVA.
- Booking annual Christmas Parties, and office events
Education
No Degree - Year 12 Certificate
Karabar High School
Queanbeyan, NSW11-2000
Skills
- Daily use and knowledge of SAP Program
- Advanced knowledge of the Microsoft Office suite programs
- System Documentation
- Complaint Handling
- Productive team member
- WH&S Officer
- Workflow Organization
- Effective Communicator
- Order processing
- Enjoy a fast paced, office environment
Timeline
Client Service Representative
Esri Australia
09.2020 - 02.2025
Office Manager
Esri Australia
05.2016 - 09.2020
No Degree - Year 12 Certificate
Karabar High School
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