Laura Connell
Summary
Well-versed in sales, team management and inventory management. Dedicated to complete knowledge of company products and services for optimised customer service. I enjoy working along side others, with 10 years experience in customer service whilst also being capable to take control and direct myself to success. I am confident and well trained in areas including, working in a fast paced environment and maintaining a mature and responsible work ethic. I am eager and willing to learn new skills and strive to perform at my maximum potential.
Overview
11
11
years of professional experience
Work History
Permanent Part Time
Aje
09.2023 - Current
Assistant Store Manager
Aje
01.2023 - 09.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Built and maintained customer relationships by analysing customer data and using thorough CRM tactics.
- Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Developed a loyal customer base through personalised interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Casual Sales Assistant
Aje
12.2021 - 01.2023
Casual Sales Assistant
Stylerunner
12.2021 - 11.2022
- Effectively organised and managed the stockroom
Casual Sales Assistant
Sportsgirl
05.2021 - 12.2021
Permanent Staff Member
Sportsgirl
03.2017 - 09.2019
Casual Team Member
Bunning's Warehouse
08.2014 - 07.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
Miami State High School
Miami, QLD11-2016
Skills
- Skilled at utilising CRM systems to track customer interactions & streamline sales
- Proficient in Microsoft Suite
- Team work
- Effective communication
- Fast learner
- Confident
- Time management and organisation
- Customer service
- Loss Prevention
- Stock Management
- Time Management
- Attention to Detail
Availability
I am seeking full-time employment
References
- Elizabeth Wyatt
Aje 0413 131 375
- Jaegan Brozak
Aje 0431 836 332
- Cassidy Webster
Stylerunner 0488 333 855
Timeline
Permanent Part Time
Aje
09.2023 - Current
Assistant Store Manager
Aje
01.2023 - 09.2023
Casual Sales Assistant
Aje
12.2021 - 01.2023
Casual Sales Assistant
Stylerunner
12.2021 - 11.2022
Casual Sales Assistant
Sportsgirl
05.2021 - 12.2021
Permanent Staff Member
Sportsgirl
03.2017 - 09.2019
Casual Team Member
Bunning's Warehouse
08.2014 - 07.2017
Miami State High School
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