Laura Connell
Summary
Well-versed in sales, team management and inventory management. Dedicated to complete knowledge of company products and services for optimised customer service. I enjoy working along side others, with 10 years experience in customer service whilst also being capable to take control and direct myself to success. I am confident and well trained in areas including, working in a fast paced environment and maintaining a mature and responsible work ethic. I am eager and willing to learn new skills and strive to perform at my maximum potential.
Overview
11
11
years of professional experience
Work History
Permanent Part Time
Aje
Fortitude Valley, QLD
09.2023 - Current
Assistant Store Manager
Aje
Fortitude Valley, QLD
01.2023 - 09.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Built and maintained customer relationships by analysing customer data and using thorough CRM tactics.
- Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Developed a loyal customer base through personalised interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Casual Sales Assistant
Aje
Broadbeach, QLD
12.2021 - 01.2023
Casual Sales Assistant
Stylerunner
Broadbeach, QLD
12.2021 - 11.2022
- Effectively organised and managed the stockroom
Casual Sales Assistant
Sportsgirl
Southport, QLD
05.2021 - 12.2021
Permanent Staff Member
Sportsgirl
Broadbeach, QLD
03.2017 - 09.2019
Casual Team Member
Bunning's Warehouse
Burleigh Heads, QLD
08.2014 - 07.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
Miami State High School
Miami, QLD11-2016
Skills
- Skilled at utilising CRM systems to track customer interactions & streamline sales
- Proficient in Microsoft Suite
- Team work
- Effective communication
- Fast learner
- Confident
- Time management and organisation
- Customer service
- Loss Prevention
- Stock Management
- Time Management
- Attention to Detail
Availability
I am seeking full-time employment
References
- Elizabeth Wyatt
Aje 0413 131 375
- Jaegan Brozak
Aje 0431 836 332
- Cassidy Webster
Stylerunner 0488 333 855
Timeline
Permanent Part Time
Aje
09.2023 - Current
Assistant Store Manager
Aje
01.2023 - 09.2023
Casual Sales Assistant
Aje
12.2021 - 01.2023
Casual Sales Assistant
Stylerunner
12.2021 - 11.2022
Casual Sales Assistant
Sportsgirl
05.2021 - 12.2021
Permanent Staff Member
Sportsgirl
03.2017 - 09.2019
Casual Team Member
Bunning's Warehouse
08.2014 - 07.2017
Miami State High School