Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laura Cooper

Point Clare,NSW

Summary

Dedicated and compassionate Registered Nurse (RN) with success providing individualized patient care. Consistently developing strong professional relationships with patients, their families and fellow work colleagues through effective communication, having a respectful attitude and showing empathy. Currently working as a Registered Nurse wanting to continually learn and improve my clinical skills whilst having an understanding of all policies and procedures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Registered Nurse

NSW Health
07.2023 - Current


  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.

Reservations Agent

Snowy Owl Tours
12.2022 - 04.2023
  • Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Waitress

Arc. Restaurant
06.2022 - 10.2022
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Customer Service Representative

Woolworths Supermarket
07.2017 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Support Worker

Accuro Home And Community Care
05.2021 - 03.2022
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Party Host

Monkey Mania
06.2015 - 07.2017
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
  • Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.

Education

Bachelor of Nursing -

University of Newcastle
Central Coast, QLD
11.2022

High School Diploma -

Henry Kendall High School
Gosford, NSW
11.2018

Skills

  • Care Planning
  • Medical Assessment
  • Chart Updating
  • ADL Assistance
  • Wound Care
  • Medication Administration
  • Patient Education

Certification

First Aid Certificate

Responsible Service of Alcohol (RSA), Australia


Timeline

Registered Nurse

NSW Health
07.2023 - Current

Reservations Agent

Snowy Owl Tours
12.2022 - 04.2023

Waitress

Arc. Restaurant
06.2022 - 10.2022

Support Worker

Accuro Home And Community Care
05.2021 - 03.2022

Customer Service Representative

Woolworths Supermarket
07.2017 - 10.2022

Party Host

Monkey Mania
06.2015 - 07.2017

Bachelor of Nursing -

University of Newcastle

High School Diploma -

Henry Kendall High School

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Laura Cooper