Laura Cornelius
Scamander,TAS
Summary
Proven leader in operational excellence and strategic planning, with a track record of enhancing customer satisfaction and driving revenue growth at Sugar Ant Ridge. Skilled in operations management and relationship building, adept at leveraging marketing strategies and staff training to achieve over 30% increase in customer base. Demonstrates strong work ethic and effective team collaboration.
Overview
18
18
years of professional experience
Work History
Owner/operator Baker
Sugar Ant Ridge
2019.02 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior products to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Restaurant Manager
Tea Gardens Boatshed
2012.03 - 2014.10
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Increased sales during off-peak hours by creating and promoting special offers.
- Fostered positive work environment, leading to decrease in staff turnover.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Improved operational efficiency by implementing more effective table management system.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Dump Truck Operator
Becketts
2011.09 - 2012.03
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Maximized productivity by maintaining a clean working environment both inside the dump truck cab and around the exterior.
- Enhanced operational efficiency by adhering to proper dumping procedures and techniques.
- Improved worksite safety by conducting thorough pre-operation inspections of dump trucks and equipment.
- Contributed to successful project completion by transporting materials efficiently and safely between locations.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Assisted in minimizing workplace accidents through active participation in safety meetings and strict adherence to company policies and guidelines.
- Supported overall project goals by coordinating with supervisors regarding schedules, material needs, and potential challenges or delays in real-time situations.
- Supported construction progress by ensuring prompt delivery of materials to various work zones within the site.
- Ensured optimal vehicle performance by monitoring fluid levels, tire pressure, brakes, lights, and other critical components regularly.
- Demonstrated commitment to safety compliance by attending regular training sessions on relevant topics such as hazard identification, risk management, and emergency response procedures.
- Enhanced team efficiency by assisting with loading and unloading tasks when necessary, promoting a collaborative work environment.
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
- Adapted to various terrains and weather conditions, ensuring safe and efficient transportation of materials regardless of circumstances.
- Minimized downtime due to mechanical issues by performing basic repairs on dump truck components when necessary.
- Safely drove truck and materials to various destinations.
- Collaborated with team members on site clean-ups, contributing to a well-maintained working environment.
- Operated with safety and skill to avoid accidents and delays.
- Maneuvered diverse vehicles on lots with obstacles and limited space.
- Remained alert and prepared to protect crew against danger.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed preventive maintenance checks and basic repairs to vehicles.
Food and Beverage Supervisor
White Sands Estate
2010.03 - 2010.12
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Bar Manager
St Marys Hotel
2009.02 - 2010.03
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Laboratory Technician
Bureau Veritas
2007.11 - 2009.01
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Completed quality documents and input and saved quality data in appropriate locations.
- Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings and project presentations.
- Analyzed results using analytical software and created reports.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Monitored and documented safety standards to verify compliance.
Coal Analyst and Sampler
CCI
2006.08 - 2007.11
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Organized and maintained sample inventory, ensuring efficient retrieval for testing.
- Managed calibration and maintenance of sampling equipment, ensuring operational readiness.
- Optimized sample storage conditions, preserving integrity and extending shelf life.
- Conducted environmental samplings to monitor and ensure compliance with regulatory standards.
- Operated and maintained testing equipment.
- Sampled products to verify compliance with standards
- Trained other workers in inspection and testing procedures.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
Education
PDC - Permaculture
Noosa Forest Retreat
Noosa, QLDSt Mary's District High School
Saint Marys, TASNewstead College
Newstead, TASSkills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Sales negotiation
Personnel Management
Staffing
Operations Oversight
Negotiation
Strategic Planning
Relationship Management
Operational Reporting
Budget Development
Marketing Strategy Development
Performance Analysis
Marketing expertise
Strong Work Ethic
Dependable and reliable
Customer-Oriented
Equipment Operation
Materials Transport
Vehicle inspections
Accurate record keeping
Safe Driving Practices
Hazardous Materials Handling
Load security
Order picking and processing
Safe Driving
GPS and route planning
Document Management
Vehicle Maintenance
Inclement weather driving
Shipping and packaging
Defensive driver training
Customer Relations
Decision-Making
Customer Service
Delegating Work
Relationship Building
Effective leader
Teamwork and Collaboration
Customer Service Management
Staff training/development
Scheduling
Business Growth Initiatives
Quality Assurance
Financial Management
Team Leadership
Business Management
Inventory Control
Purchasing and planning
Direct Sales
Sales Strategies
Staff Scheduling
Sound Judgment
Employee Motivation
Employee Scheduling
Payroll Administration and Timekeeping
Records Organization and Management
Hiring and Onboarding
Process Improvements
Goal Setting
Business Leadership
Budget Control
Organizational Structuring
Marketing Strategies
Staff hiring
Desktops, Laptops, and Mobile Devices
Timeline
Owner/operator Baker
Sugar Ant Ridge
2019.02 - Current
Restaurant Manager
Tea Gardens Boatshed
2012.03 - 2014.10
Dump Truck Operator
Becketts
2011.09 - 2012.03
Food and Beverage Supervisor
White Sands Estate
2010.03 - 2010.12
Bar Manager
St Marys Hotel
2009.02 - 2010.03
Laboratory Technician
Bureau Veritas
2007.11 - 2009.01
Coal Analyst and Sampler
CCI
2006.08 - 2007.11
PDC - Permaculture
Noosa Forest Retreat
St Mary's District High School
Newstead College