LAURA CURCIO
Templestowe,Australia
Summary
Master’s qualified People Operations Manager with a wealth of experience in financial services and technology sectors. Specialises in driving employee engagement, streamlining people processes, and effectively navigating regulatory and risk management landscapes.
Overview
7
7
years of professional experience
Work History
People Operations Manager
UniSuper
Melbourne , VIC
07.2023 - Current
- Manage a team of five (people operations, workplace health, safety, and wellbeing specialists).
- Lead end-to-end people operations with a focus on quality service delivery, compliance, and employee experience.
- Management of workplace health and safety, and wellbeing for the organisation.
- Ensure robust governance and legislative compliance across all people processes.
- Line 1 Risk Manager and Data Steward for the people team.
- Provide expert employee relations and advisory support on complex and high-risk matters.
- Develop and govern employee policies aligned to legislative and organisational requirements.
- Manage strategic vendor partnerships in collaboration with the Talent and Procurement teams.
- Drive continuous improvement and digital transformation across the people team.
- Systems used: Oracle HCM, ServiceNow, and Chris21.
- Achievements: Implementation of Gender-Neutral Parental Leave Policy, uplifted the People Team Risk Management Framework, relaunched the Consequence Management Framework, and introduced ServiceNow to the People function.
People Solutions (Operations) Lead
MLC Life Insurance
12.2021 - 06.2023
- Leading a team of people operations professionals (3 HR Advisors and 4 HR Coordinators)
- First line of support for approximately 2,000 employees
- Management of the HR enquiry portal and triaging of enquiries
- Management of key governance activities such as, core people processes, policy management and management of accurate people data in HRIS
- Management of people intranet sites
- Working directly with the payroll lead to help support payroll function (fortnightly processing)
- Lead and contribute to large projects in the people team such as organisational restructures, EVP project and End of Year performance processes.
- Lead Operational Excellence Framework project for People Operations team
- Supporting Head of People Solutions and Payroll with any other projects as required.
- Systems: Oracle HCM, PeopleCount, ServiceNow
- Achievements: Built a new team and trained 4 new starters in a 6-month period, Nominated for Otsukare (Employee) Award, Managed 3 organisational restructures
People & Culture Business Partner
Ai-Media
01.2020 - 12.2021
- Managing a team of 2 (HR Coordinator and HR Administrator)
- Support approximately 200 employees for the APAC region
- Coach and developing leaders within the business
- Enhanced onboarding and departure processes with all internal stakeholders
- End-to-end recruitment
- Manage all ER/IR related matters up till conciliation with Fair Work
- Provide consultation to all levels of the organisation around people matters
- Manage Organisational Change
- Comprehension and application of various awards
- Managed the Annual Performance Review processes
- Policy design, aligned to Fair Work and organisation governance/best practice
- Achievements: Introduced Parental Leave Policy to the business, developed a Talent Management Framework, successfully lead an APAC services restructure. All ER matters were dealt with internally or won at conciliation, and assisted the business with all HR tasks in preparation for ASX listing.
HR Business Partner
P S Formula Pty Ltd
03.2019 - 01.2020
- Managed a team of 3 (HR Officer, HR Specialist and Payroll Officer)
- Provide policy, award and legislative advice to employees
- Coaching and providing advice to line managers
- ER management and investigations
- Management of performance and pay review process
- Drafting and implementing new policies and procedures
- End-to-end recruitment including graduate recruitment
- Management of onboarding and off boarding processes
- Workforce planning
- Process Improvements
- Management of payroll processes
- Achievements: Successful graduate recruitment process. Hired 10 graduate dentists for Smile Solutions and Core Dental Group. Managed 3 restructures within an 11-month period.
People Operations Coordiantor
TAL
Melbourne , Victoria
09.2018 - 03.2019
Education
Master of Human Resource Management -
RMIT University
05.2023
Bachelor of Laws/Bachelor of Commerce -
Australian Catholic University
06-2017
Skills
- Employee relations
- Employment law interpretation
- Policy writing and implementation
- Risk management and governance
- Effective communication skills
- Leadership coaching and development
- Payroll management strategies
- Continuous improvement mindset
Affiliations
MAHRI Member, Australian HR Institute
References
Available Upon Request
Timeline
People Operations Manager
UniSuper
07.2023 - Current
People Solutions (Operations) Lead
MLC Life Insurance
12.2021 - 06.2023
People & Culture Business Partner
Ai-Media
01.2020 - 12.2021
HR Business Partner
P S Formula Pty Ltd
03.2019 - 01.2020
People Operations Coordiantor
TAL
09.2018 - 03.2019
Master of Human Resource Management -
RMIT University
Bachelor of Laws/Bachelor of Commerce -
Australian Catholic University