Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Laura Cutri

Summary

Versatile professional with extensive experience in Pre Delivery Coordination, After Care, and Customer Service Management. Proven success in handling high-stress situations, resolving disputes, and maintaining detailed records. Strong skills in delivery tracking, complaint handling, and client education, offering proactive solutions and exceptional service to drive business growth.

Overview

9
9
years of professional experience

Work History

Pre Delivery Coordinator & After Care Specialist

BMW
04.2024 - 08.2024
  • Inspected merchandise for damage and accuracy against order documents.
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.

Customer Service Representative

MAS National
05.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

Hype DC
11.2020 - 05.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Weight Loss Coach & Centre Manager

Jenny Craig
02.2017 - 11.2020
  • Educated clients about the importance of portion control, balanced meals, and healthy food choices for sustainable weight management.
  • Facilitated group meetings and workshops for increased accountability and community support among clients with similar goals.
  • Documented client needs, desires, and problems to build rapport and identify areas needing support.
  • Implemented various behaviour modification techniques to help clients overcome challenges related to emotional eating and unhealthy habits.

Personal Assistant to the Managing Director

Financial Conduct Authority
04.2015 - 04.2016
  • Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
  • Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
  • Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.

Education

Advanced Diploma - Music Production & Sound Design

School of Audio Engineering (SAE)
Adelaide, SA
05.2019

High School Diploma -

Siena Catholic College
Findon, SA
11.2007

Skills

  • Delivery Tracking
  • Schedule Coordination
  • Complaint Handling
  • Merchandise Inspections
  • Customer Service
  • Handling of Classified Information
  • Strong Eye for Detail
  • Excellent Time Management
  • Multi-Tasking
  • Sales Targets & KPI's
  • Managerial Duties

Languages

Italian
Professional Working
English
Native or Bilingual

References

Nartika Marchese

0434 109 835

MAS National - Team Leader


Stasi Brias

0411 330 037

BMW - Finance Manager & Reporting Manager


Tim Mansfield

0403 661 765

Hype DC - State Manager

Timeline

Pre Delivery Coordinator & After Care Specialist

BMW
04.2024 - 08.2024

Customer Service Representative

MAS National
05.2023 - 03.2024

Manager

Hype DC
11.2020 - 05.2023

Weight Loss Coach & Centre Manager

Jenny Craig
02.2017 - 11.2020

Personal Assistant to the Managing Director

Financial Conduct Authority
04.2015 - 04.2016

Advanced Diploma - Music Production & Sound Design

School of Audio Engineering (SAE)

High School Diploma -

Siena Catholic College

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Laura Cutri