Laura David B
Brisbane,QLD
Summary
Professional Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours with proven multitasking abilities, understanding customer desires, and providing customized solutions to build loyalty and increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Pera Palace Ottoman Cuisine
10.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Dental Office Receptionist
AIDER Dental Clinic
10.2023 - 02.2024
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
- Streamlined office operations by organizing, updating, and maintaining patient files for easy access and retrieval.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Promoted a positive office environment through excellent and professional customer service skills at all times.
Front End Cashier
Woolworth's Group
06.2023 - 11.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
Checkout Team Member
Cafe Con Leche
01.2023 - 05.2023
- Enhanced customer satisfaction by efficiently processing transactions and providing friendly service.
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
- Assisted in maintaining a clean and organized checkout area, promoting a positive shopping experience for customers.
- Contributed to increased sales by upselling promotional items and store services at the register.
- Supported inventory management efforts through accurate tracking of product availability and demand trends.
- Restocked bags, cups, lids, coffee and other counter supplies.
Regional Customer Service Manager
Jupiter Medical Specialists
11.2021 - 11.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Representative
HRMD Services
06.2020 - 11.2021
- Working remotely with a Pain Management clinic in Texas, US being part of the answering service and responsible for providing the best care to each patient by taking calls regarding scheduling, insurance and billing inquires and general information about the practice.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
Sales Representative Assistant Manager
Adidas
11.2018 - 01.2020
- Member of adidas Colombia in the retail services at an exclusive store being able to perform all the positions such as cashier, store stock clerk and sales representative with the goal of keeping the brand at top by proving an exceptional service based on experience and brand knowledge and applying all the company's standards
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
Education
MBA - International Business Management
Universidad De Envigado
Colombia12.2023
Skills
- Active listening
- Conflict Resolution
- Decision Making
- Honest and reliable
- Microsoft Office
- POS systems
- Customer service in both English and Spanish
- Sales Expertise
- Stocking and Replenishing
- Problem-Solving Ability
- Customer Engagement
- Office Management
- Data Entry
- Scheduling
Visa
408- Temporary Activity Visa / Expire date: July 2024
References
Lynn Nguyen
AIDER Dental Clinic / Brisbane, QLD
Phone: 0424 692 690
Peter Hampton
Thermogard/ Murrarie, QLD
Phone: 0414 249 919
Margaret Morrison
Woolworth's Group / Brisbane, QLD
Phone: 0410 716 242
Timeline
Restaurant Manager
Pera Palace Ottoman Cuisine
10.2023 - Current
Dental Office Receptionist
AIDER Dental Clinic
10.2023 - 02.2024
Front End Cashier
Woolworth's Group
06.2023 - 11.2023
Checkout Team Member
Cafe Con Leche
01.2023 - 05.2023
Regional Customer Service Manager
Jupiter Medical Specialists
11.2021 - 11.2022
Customer Service Representative
HRMD Services
06.2020 - 11.2021
Sales Representative Assistant Manager
Adidas
11.2018 - 01.2020
MBA - International Business Management
Universidad De Envigado
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