Laura DeNatris
Cape Paterson,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wellbeing Worker
LIVEfree Project
Newcastle , NSW
01.2022 - 04.2023
- Develop and implement programs to support individuals and communities in resilience
- Work closely with stakeholders and other community organisations to provide a holistic approach to wellbeing
- Conduct assessments and develop care plans for individuals and communities
- Provide crisis intervention
- Contacting and making referrals to other agencies and services
- Provide counselling and support for individuals and families
- Provide education and resources on mental health
Executive Assistant
Carl Nave Individually Tailored
Melbourne, VIC
09.2018 - 07.2021
- Filed paperwork and organized computer-based information.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Organised and detail-oriented with a strong work ethic.
- Answered a high volume of phone calls and email inquiries.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Developed and implemented strategic social media marketing plans.
- Prepared monthly calendar to manage online content across multiple platforms.
- Developed web page templates based on user interface designs.
Retail Assistant
My Beauty Spot
Melbourne, VIC
10.2017 - 10.2019
- Created an inviting environment for customers by maintaining store organisation cleanliness.
- Actively engaged customers to provide general assistance and information on merchandise.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Engaged in friendly conversation with customers to better uncover individual needs
- Collaborated with team members to accomplish sales goals and improve over-store performance
- Used POS system to process sales, returns, online, orders and gift card activation
Administrative Assistant
DeNatris Skurrie Architecture Firm
Melbourne, VIC
01.2014 - 08.2016
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries addressing concerns effectively, and building strong relationships
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Processed invoices for payment using accounting software applications.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Education
Graduate Diploma - Psychology
University of Newcastle
Newcastle, NSW11-2022
Certificate IV - Community Services
Swinburne University
Melbourne, VIC07-2021
Bachelor Degree - Business
Deakin University
Melbourne, VIC02-2019
Skills
- Excellent Communication
- Customer Service
- Have a strong commitment to cohesive work relationships
- POS System Operation
- Order Processing
- Ability to work under pressure
- Punctual
- Good organisational ability to ensure tasks are completed on time
Certification
- I have completed LivingWorks Start, leaning the TASC steps to recognise thoughts of suicide and engage safety resources using LivingWorks Connect.
References
References available upon request.
Timeline
Wellbeing Worker
LIVEfree Project
01.2022 - 04.2023
Executive Assistant
Carl Nave Individually Tailored
09.2018 - 07.2021
Retail Assistant
My Beauty Spot
10.2017 - 10.2019
Administrative Assistant
DeNatris Skurrie Architecture Firm
01.2014 - 08.2016
Graduate Diploma - Psychology
University of Newcastle
Certificate IV - Community Services
Swinburne University
Bachelor Degree - Business
Deakin University
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