Laura Di Fiore
Ballan,VIC
Summary
I'm currently working with Precision Agriculture Ballarat as a GIS team member assistant helping the GIS team produce mapping and geographical maps for Agriculture Clients. Previously to this I was a store manager at RB Sellers Ballarat with great previous work history, motivational approach and upbeat nature. Skilled at training employees and organized approaches to handle daily planning, scheduling and customer service requirements. Im Forward-thinking with a great delivery of communication style focused on maximizing engagement and satisfaction with staff and customers.
Overview
7
7
years of professional experience
Work History
Geographical Mapping
Precision Agriculture Ballarat
12.2023 - Current
- Creating Job Packs, Creating Grid Sampling mapping- for field technicians to follow, to collect soil samples
- Creating Strategic sampling
- Creating EM sampling
- Being able to meet deadlines
- Ability to maintain high quality work in high pressure situations
- Ability to use Microsoft word, outlook, excel
- High knowledge in using NA Pro portal
- High Knowledge in using QGIS.
Store Manager
RB Sellars Ballarat
08.2022 - 01.2024
- Managing daily operations
- Attending weekly meetings and taking meeting minutes with managers
- Hiring and recruiting new employees
- Meeting and encouraging key performance indicators
- Maintain and improving store operation
- Completing risk assessments for all staff members
- Excellent stock management skills
- Excellent communication with all staff
- Hosting quarterly team meetings
- Visual Merchandising store stock
- Opening and closing store duties
- Analysing store budgets and analysing weekly reports
- Using Microsoft office and Teams to high standard
- Fulfilling B2B orders, involving communication via email and phone call, with external stakeholders
- Quoting and invoicing B2B clients
- Communicating to other store managers by phone or via teams
- Going on half year conferences with other store managers
- Monitoring / maintaining stock replenishment
- Building and maintaining strong work – based relationships with team members and customers
- Mentoring and training new team members
- Doing daily banking and Post Office runs
- Continually making sure all team members have support needed on shifts
- Helping customers locate products and checking system for items in other stores
- Refunded payments for returned items, processing exchanges or offer store credit to achieve best customer result
- Input credit and debit card payments in pos systems to complete over phone purchase
- Resolved problems and provided exceptional service.
Duty Manager
The Munster Arms Hotel Ballarat
11.2020 - 08.2023
- Open and close store confidently and to high standard
- High Knowledge and understanding of making coffee
- Ability to cash hand and balance, Eftpos balancing and account balancing
- Using Microsoft and Publisher to regularly updated Wine menus and Dinner Menus
- Back of house point of sales set up and implementation
- Able to take any criticism or feedback from customer/ work colleagues to use it to further my knowledge and performance
- Using a ordering system to order the correct amount of Beer/ Spirits / Wine
- Ability to carry and move heavy Objects throughout the store
- Identify any OHS safety areas of concern
- Use of the till and Eftpos system, balance tills and do change orders
- Greet and serve customers and meet their need with functions and everyday dining
- Working with my colleges to enhance customers dining experience
- Ability to communicate with customers queries regarding bookings via phone and face to face
- high knowledge in Beer, spirits, and wine and confidently able to check ID’s.
Assistant Manager / Shift Supervisor/ Team Coach/ Team Member
KFC Franchise Ballan
02.2017 - 05.2020
- Open and close the store confidently and to high standard
- Run a morning or afternoon shift
- Ability to train staff to a high standard
- Constantly doing orders for the week ahead and doing large order and stocktake order
- Identify any OHS safety area of concern
- Use of till and Eftpos system, balancing tills, counting floats, and doing change order
- Keeping up to date with any new KFC franchise and updating the team on any new promotions
- Taking customers’ orders face to face and through drive through
- Ability to answer the phone and deal with any customer complaints of feedback.
Education
High School Diploma -
Successfully Completed Cert III Sport And Recreation.
01.2019
SEDA COLLEGE BALLARAT - Successfully completed Year 12 VCAL
01.2019
Damascus college - Successfully completed year 10.
01.2017
Skills
- Cash Management
- Sales Promotion
- Staff training/development
- Store displays
- Customer Relations
- Operations Management
- Upselling and Cross Selling
- Excellent communication skills
- Reliable, honest, prompt, and hard working
- Caring understanding and compassionate,
- Ability to prioritise work effectively
- Resource & Recruitment Management
- Wine and beverage knowledge
- Customer Response
- Customer Response
- Financial Oversight
Personal Information
Date of Birth: 08/04/2001
References
- Claudia Hardiman, Precision Agriculture Ballarat Operations Manger , 0411 167 879.
- Brittany Francis, RB Sellars Assistant Manager. 0423 105 848
- Anne Hanrahan, Pub Owner of Munster Arms Hotel, 0448 504 649
Timeline
Geographical Mapping
Precision Agriculture Ballarat
12.2023 - Current
Store Manager
RB Sellars Ballarat
08.2022 - 01.2024
Duty Manager
The Munster Arms Hotel Ballarat
11.2020 - 08.2023
Assistant Manager / Shift Supervisor/ Team Coach/ Team Member
KFC Franchise Ballan
02.2017 - 05.2020
High School Diploma -
Successfully Completed Cert III Sport And Recreation.
SEDA COLLEGE BALLARAT - Successfully completed Year 12 VCAL
Damascus college - Successfully completed year 10.
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