Laura Dissegna
Fitzroy North,VIC
Summary
People oriented. Versatile. Quick learner. Self motivated. Over ten years experience in stakeholder engagement, customer service, account management. Excellent interpersonal skills. Proven track record in building strong, respectful working relationships. Strong and adaptable. Organised, accountable and responsive. Able to work autonomously as well as with others.
Overview
10
10
years of professional experience
Work History
Aftercare /Pre Delivery Coordinator
Essendon Volkswagen
01.2024 - Current
- Liaising with other dealerships, customers and other members of staff.
- Comprehending Volkswagen's processes, policies and systems.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Identifying ways to improve current processes to make the customer's experience more seamless.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Organising monthly tracker with customer details and upsells to follow up.
- Product knowledge training on Motor One , Integrity warranty , ads warranty , Schmick , Black view and G-net Dash Cameras .
- Utilising HUMM interest free repayments for sales .
- Lodging and emailing customers extended warranty and Motor One product warranty forms.
- Ensuring all products are applied to vehicles before delivery .
- Assisting sales with car delivery hand overs.
- Providing monthly, comprehensive product knowledge training to all of dealership staff.
- Knowledge of multiple software applications , tune , Microsoft office packages , Rev next , sales log , power BI , car sales , Podium.
- Aftermarket product sales such as window tints, ceramic and interior protection, dash cameras , Google tvs, schmick and extended warranty's on used cars averaging 80-100 used cars a month .
- Top 3 after market nominee after market consultant auto league in Victoria.
Service Advisor
Essendon Nissan And Mitsubishi
06.2022 - 01.2023
- Communicating with mechanics and parts centre and relaying important information to our customers .
- Upselling any additional car add ons and reaching monthly targets and KPI’s.
- Lodging vehicle capped price servicing on the manufacturers portal .
- Activating and lodging new car warranty claims.
- Communicating with fleet and lease companies.
- Greeting customers upon arrival.
- Checking in customer vehicles and collecting the correct vehicle and customer details.
- Updating customers frequently throughout the day on the status of their vehicle.
- Ad hoc administrative tasks.
Booking Coordinator
Melbourne City Volkswagen
02.2022 - 06.2022
- Attend to telephonic queries and booking requests promptly and courteously an record booking in Dms.
- Greeting customers promptly and courteously
- Process completed repair ordered
- File repair orders and other service correspondence
- Type outward service correspondence
- Ordering relevant service stationary ( book- in sheer , warranty claim sheets and registers ).
- Order and maintain supply of credit card , fleetcard and merchant supplies
- Reconcile daily, cash till with relevant cash sale invoices.
- Receipt customer invoices
- Following up over debtors.
- Carry out other duties required by my direct manager .
- Ensuring that all customer and vehicle details are of accuracy .
- Coordinating and collaborating with various departments through the dealership.
- Contacting all customers who have not yet responded to their service bookings.
- Resolving customer complaints immediately and build customer loyalty with excellent service.
- Reaching targets and KPI's.
- Upselling on services and providing reccomendations
Bodyshop Receptionist/Administrator/ OH&S
Preston Toyota
05.2021 - 02.2022
- Answered central telephone system and directed calls accordingly.
- Greet Customers , Prepare Paper work accordingly, Take/send photos to Insurance Companies.
- Several Diary Management roles using Microsoft Outlook , Allianz Connect , and Auto and General Applications
- Confirmed appointments, communicated with clients and updated client records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Issued monthly parts statements and current invoices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Drafted Insurance Company Proposals for potential Collaborators.
- Updated vehicle arrival and departures on Insurance company Applications.
- Updated OH&S portal with current workshop equipment services , and any relevant oh&s documentation.
- During Covid 19 contacted all of Toyota's sub contractors for relevant certificates before they appeared onsite.
- Assisted different departments wherever it was needed and filled in after hours for staff on leave.
Financial and Insurance Administrator
Diptech Performance - Yamaha
08.2020 - 05.2021
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Liaised daily with a wide range of Stakeholders, such as Yamaha Finance, Yamaha Insurance and VicRoads.
- Provided primary customer support to customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales and current prices .
- Ensured precise information is recorded for client credit checks.
- Proficient use of C9 software.
- VicRoads Business Account to register and transfer jet skis and trailers.
- Managed Social Media accounts.
- Stock control.
Administrator ISS/ATOS
Sandra Heath
07.2019 - 12.2019
- Delegating tasks to the technical team when technical support is needed.
- Leading morning meetings with the team to discuss the oncoming daily tasks and priorities.
- Making sure the building and members are compliant with the OH&S regulations.
- Logging all technical jobs on the online portal for documentation.
- Preparing notice boards , and tools and accessories for upcoming audits .
Receptionist/Administrator
Toyota Motor Corporation Australia
01.2017 - 07.2019
- Greeted visitors and customers in a professional and friendly manner and provided knowledgeable assistance.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of the customer service department.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Trained new employees on administrative procedures, company policies and performance standards.
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Receptionist
PLENTY ROAD SMASH REPAIRS
01.2014 - 01.2017
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Fielded incoming mail and messages to relevant personnel without delay.
- Liaised with vendors, contractors and professional services personnel.
- Collected, sorted, distributed mail and packages.
- Kept reception area clean and neat.
Education
Financial Services Certificate of Accreditation
Yamaha Financial Services
08.2020
Motor Insurance Dealer Accreditation
Yamaha Financial Services
08.2020
Diploma - Beauty Therapy
Elly Lukas Private Beauty Therapy College
Melbourne Australia2017
High School Diploma -
St Monica's Catholic College
Melbourne, Australia2013
Skills
- Interpersonal Communication
- Reaching targets and contributing to monthly KPI's
- MS Office proficient
- Management of Social Media applications
- Proficient in using financial and insurance portals
- SAP, Eralink, Erapower and Eraport proficient
- Diary Management
- Customer/Client liaison
- Office administration
- Travel coordination
- Strategic planning
- Documentation and reporting
- Attention to detail, time management, punctual
Timeline
Aftercare /Pre Delivery Coordinator
Essendon Volkswagen
01.2024 - Current
Service Advisor
Essendon Nissan And Mitsubishi
06.2022 - 01.2023
Booking Coordinator
Melbourne City Volkswagen
02.2022 - 06.2022
Bodyshop Receptionist/Administrator/ OH&S
Preston Toyota
05.2021 - 02.2022
Financial and Insurance Administrator
Diptech Performance - Yamaha
08.2020 - 05.2021
Administrator ISS/ATOS
Sandra Heath
07.2019 - 12.2019
Receptionist/Administrator
Toyota Motor Corporation Australia
01.2017 - 07.2019
Receptionist
PLENTY ROAD SMASH REPAIRS
01.2014 - 01.2017
Financial Services Certificate of Accreditation
Yamaha Financial Services
Motor Insurance Dealer Accreditation
Yamaha Financial Services
Diploma - Beauty Therapy
Elly Lukas Private Beauty Therapy College
High School Diploma -
St Monica's Catholic College
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