Laura Dixon
Brunswick,VIC
Summary
Professional animal care attendant with strong background in maintaining high standards of cleanliness and animal welfare. Proven ability to work collaboratively in team settings and adapt to changing needs. Skilled in reception duties, handling, feeding, and monitoring animals, ensuring safe and comfortable environment. Reliable and results-focused, consistently delivering quality care and support.
Overview
5
5
years of professional experience
Work History
Kennel Technician/Receptionist
Pet Resort Australia
09.2024 - Current
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Monitored animal behaviour and completed examinations to identify illnesses, injuries, or potential diseases.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
Volunteer Kennel Attendent
Lort Smith Animal Hospital
08.2024 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
Online Grocery Associate
Woolworths
11.2021 - Current
- Manage online grocery orders, ensuring timely and accurate fulfillment, enhancing customer satisfaction
- Coordinate with team to maintain inventory accuracy, reducing stock discrepancies and improving efficiency
- Implement quality control measures, ensuring product freshness and reducing customer complaints
- Optimize order processing workflows, resulting in faster delivery times and increased customer retention
Lead Bartender
Sunraysia Bar and Bistro
01.2021 - 06.2021
- Managed bar operations, ensuring high customer satisfaction and efficient service delivery
- Trained and supervised a team of bartenders, enhancing team performance and service quality
- Implemented inventory control measures, reducing waste and maintaining optimal stock levels
- Resolved customer complaints promptly, improving overall guest experience and loyalty
- Increased sales through upselling techniques and special promotions
Childrens Activity Member
Sunraysia Resort
12.2019 - 06.2021
- Organised and led daily activities for children, enhancing engagement and learning outcomes
- Managed safety protocols, ensuring a secure environment for all children
- Collaborated with team members to plan and execute special events, increasing overall satisfaction
Aged Care Kitchen Assistant
Prince's Court Homes
09.2020 - 01.2021
- Assisted in meal preparation and service, maintaining high hygiene standards and dietary requirements
- Ensured accurate portion control and timely meal delivery, contributing to residents' satisfaction
- Remained alert to problems or health issues and competently responded
Education
Cert II - Animal Care
Melbourne Polytechnic
06.2024
Cert IV - Mental Health
Victoria University Polytechnic
09.2023
Skills
- Customer Service
- Patience and resilience
- Care monitoring
- Sanitation protocols
- Critical thinking
- Animal handling expertise
- Telephone skills
- Compassionate communication
Timeline
Kennel Technician/Receptionist
Pet Resort Australia
09.2024 - Current
Volunteer Kennel Attendent
Lort Smith Animal Hospital
08.2024 - Current
Online Grocery Associate
Woolworths
11.2021 - Current
Lead Bartender
Sunraysia Bar and Bistro
01.2021 - 06.2021
Aged Care Kitchen Assistant
Prince's Court Homes
09.2020 - 01.2021
Childrens Activity Member
Sunraysia Resort
12.2019 - 06.2021
Cert IV - Mental Health
Victoria University Polytechnic
Cert II - Animal Care
Melbourne Polytechnic
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