Laura Donney

Taking phone calls

Scheduling client bookings

Completing and emailing Termite Inspection Reports

Completing and emailing various Certificates of treatments

Entering jobsheets into database

Maintaining database

Corresponding with clients via phone and email

Quotations and invoicing

Assisting Owner as directed

Customer Service

Processing orders via email, phone and online

Processing payments

Raising Credit Notes

Issuing refunds through online store

Creating Branch Transfers

Organising stock to be returned from retail stores to warehouse

Uploading photographs and descriptions of new shipments onto online stores

Keeping websites up-to-date

Keeping customers informed for ETA's for new shipments

Assisting in Fair Trade preparation/set up

Processing backorders

Following up on outstanding invoices

Process writing

Booking customer deliveries in

Customer Service

Cash and account handling

Issue Return Authority Number

Check off returned garments against paperwork

Raise credit notes in system

Creating and updating excel spreadsheets

Booking DHL pickups through website

Booking Toll pickups over the phone

Warehouse invoicing

Liaising with third party warehouse

Emailing daily orders to third party warehouse

Dealing with issues that arise with third party warehouse

Creating purchase orders

Forecasting

Providing shipping information with third party warehouse

Liaising with international manufacturers

Negotiating shipping dates with manufacturers

Communicating ETA's to agents and customers

Closely working with national agents and key stakeholders

Helping/organising move from one 3PL to another 3PL

Organising samples/specials with manufacturers

Processing purchase orders

Answering customer enquiries

Redirecting of phone calls

Daily communication with customers

Regularly liaising with suppliers on pricing, stock availability, ETA's

Organising and monitoring deliveries

General office duties

Dealing with return and service issues

Receiving in goods

Dispatching of goods

Ensuring all orders are released

Managing order cancellations

Acting as backup Warehouse Manager as required

Negotiating deliver days and times with customers

Handling customer complaints

Assisting sales people at two locations