Laura Downes
116 Nicholson St, Fitzroy,Victoria
Summary
Hardworking postgraduate seeking employment. Committed to using my skills to help others and provide memorable experiences for individuals. A strong team player who works well under pressure, and exudes positivity. Able to effectively self manage during independent periods, as well as collaborate in a team, bringing forth a compassionate and friendly attitude.
Overview
7
7
years of professional experience
Work History
Waitress
Lost and Found
KNUTSFORD, Cheshire
11.2016 - 10.2023
- Strong ability to memorise menu items and orders, building strong community connections with customers both new and returning
- Defused volatile customer interactions calmly and courteously whilst upholding company policy
- Assisted training new hires on the menu, computer systems, company standards and customer service expectation
- Utilised excellent multitasking skills
- Bring a welcoming and energetic spirit even amongst the fast paced environment
- Received multiple 5* reviews
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Front of House
Junkyard Golf
Liverpool
05.2022 - 08.2022
- Host and management of 100+ guests
- Utilising a unique venue to create a welcoming environment
- A detailed understanding of booking systems and payment methods.
Education
Bachelor of Arts - Acting
Liverpool Institute For Performing Arts
Liverpool, UK05.2022
GCSE/A Level -
Knutsford Academy
08.2019
Skills
- High-Volume Dining
- Handling Complaints
- Upselling
- Greeting Guests with a smile
- Special Event Coordination
- Creativity and Artistic Expression
- Decision-Making
- Attention to Detail
- Public Speaking
Work Experience
Completed 4 weeks work experience at Bexton Primary School as a classroom assistant. This included aiding a teacher with managing a class of 27. Helping with lessons, lunchtime and in particular creative tasks. I brought an energetic spirit, creating repute with staff, receiving excellent feedback.
References
References available upon request.
Affiliations
- Alongside my work i am passionate about film making and editing with an interests in creating promotional videos. I have recently started a youtube chanel to utilize these skills whilst showing the highs and lows of solo travel. In addition, i am a professionally trained singer with experience of performing to a large crowd.
Timeline
Front of House
Junkyard Golf
05.2022 - 08.2022
Waitress
Lost and Found
11.2016 - 10.2023
Bachelor of Arts - Acting
Liverpool Institute For Performing Arts
GCSE/A Level -
Knutsford Academy
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