Laura Draper
Aireys Inlet,VIC
Summary
Competent Accounts Receivable Specialist bringing 16 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and maintaining detailed record keeping. Recognised as a dedicated and results-oriented professional.
Overview
16
16
years of professional experience
Work History
Studio Manager
Bodyrok Fitness Studio Pty Ltd
01.2014 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Expanded the studio's client base by proactively seeking out new business opportunities through networking events or industry conferences.
- Kept accurate budgets with all expenses tracked and accounted for.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Process and manage all direct debit payments using banking software.
Accounts Receivable Officer
Hellman Worldwide Logistics
04.2011 - 02.2014
- Prepared and sent invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Utilised Microsoft Excel and Oracle software to manage invoices and payments.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Complete credit checks and liaise with debt collection agencies.
- Managed ledgers and trial balances to prepare status reports for management.
Accounts Receivable Manager
The Victorian Rehabilitation Centre - Healthscope
07.2009 - 07.2011
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from health-funds, TAC & Workcover through effective communication and proactive followups.
- Posted patient payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients', health fund and Workcover/TAC billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
Credit Controller - Accounts Receivable Officer
The Victoria Clinic - Healthscope
11.2007 - 06.2009
- Supported unit health managers by providing accurate credit information for new and existing patients.
- Increased collection rates through proactive account management and regular follow-ups with health funds and patients.
- Reduced overdue debt by closely monitoring patient accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with intake officers, front office manager & unit managers.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Reduced delinquent accounts by implementing effective debt collection strategies.
- Developed comprehensive reports on debt collection activities to present to management for review and decision-making purposes.
- Achieved performance goals on consistent basis.
- Conducted thorough investigations into debtor claims or disputes before initiating any collection actions, ensuring fair treatment for all patients involved in the process.
Education
Certificate IV - Business Administration And Management
Box Hill Institute of TAFE
Melbourne, VIC2010
Certificate II - Business Administration And Management
Kangan Institute
Melbourne, VIC2007
VCE -
Pascoe Vale Girls Secondary
Pascoe Vale, VIC2007
Skills
- Collections expertise
- Financial records and reporting
- Risk evaluations
- Results Oriented
- Advanced Excel knowledge
- Account Reconciliation Proficiency
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Additional Information
Proficient in the use of computers including, but not limited to:
- MS Office
- Oracle
- WebPAS
- Xero Accounting Software
- Quickbooks Accounting Software
- Momence Booking System
REFERENCES
JULIE MILLER
FINANCE MANAGER - HELLMAN WORLDWIDE LOGISTICS
P: 0418 110 061
E: millerjulie859@gmail.com
126 Driscolls Road, Kealba VIC 3021
SHARON FRENCH
THE VIC REHAB CENTRE - HEALTHSCOPE
P: 0408 649 864
E: sfrench@healthscope.com.au
499 Springvale Rd, Glen Waverley VIC 3150
Timeline
Studio Manager
Bodyrok Fitness Studio Pty Ltd
01.2014 - Current
Accounts Receivable Officer
Hellman Worldwide Logistics
04.2011 - 02.2014
Accounts Receivable Manager
The Victorian Rehabilitation Centre - Healthscope
07.2009 - 07.2011
Credit Controller - Accounts Receivable Officer
The Victoria Clinic - Healthscope
11.2007 - 06.2009
Certificate IV - Business Administration And Management
Box Hill Institute of TAFE
Certificate II - Business Administration And Management
Kangan Institute
VCE -
Pascoe Vale Girls Secondary
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