LAURA DRURY
Melbourne,VIC
Summary
A University Graduate with over 10 years' experience in highly communicative, interactive roles. Extensive experience in sales and customer service management, together with a variety of administrative management, support duties and responsibilities.
A self-motivated individual with proven time management, leadership, acquisition, organisational, communication and presentation skills. Possessing a warm and personable nature, able to work effectively, efficiently both autonomously and accurately in fast paced environments.
Continually seeks and embraces further professional development opportunities to improve skill set. A strong desire to continue learning experience within the corporate structure (e.g. HR Diploma). Thrives on managing projects end to end. Proven loyalty, excellent work ethic and demonstrates a positive team focus. Committed to excellence.
Overview
21
21
years of professional experience
Work History
Wholesale Manager
ALIAS MAE
Maternity Leave Contract
02.2024 - 02.2025
- Developed and implemented strategies to increase sales volume and profitability of the wholesale department
- Coordinated multiple account stock orders each season
- Account reconciliation
- Reviewed invoices from suppliers prior to payment processing ensuring accuracy of billing information
- Tracked orders from start to finish to ensure timely delivery of product
- Verified purchase requisitions by comparing items requested to master list
- Assisted senior management in developing long term plans for increasing efficiency and productivity within the wholesale division
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions
- Reviewed product supply levels and aging inventory
- Analysed financial data and generated reports outlining key insights into cost savings opportunities across all areas of operation
- Collaborated with marketing teams on product launches or other initiatives that could positively impact sales figures
- Settled complex new and existing agreements or statements of work, requests for information and requests for proposals
- Created a system to track inventory levels and stock replenishment schedules
- Managed day-to-day operations of the wholesale department including budgeting, forecasting & scheduling
- Liaised daily with 3PL to ensure efficient dispatch of wholesale orders
- Maintained relationships with existing wholesale accounts while prospecting for new ones
- Identified needs of customers promptly and efficiently
- Exceeded customer satisfaction by finding creative solutions to problems
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Collected documentation to assemble new purchase order contract folders
Office Manager & Executive Assistant to Director
TOORAK COSMETIC SURGERY CENTRE
01.2015 - 12.2022
- Management of daily operations of the Practice, ensuring efficiency and effectiveness
- Led initiatives that improved overall management and encouraged the development of the business through enhanced patient care.
- Diary management i.e: Schedule meetings (locally/interstate & internationally) and management of multiple email accounts
- Management & resolution of complaints
- Expert in handling internal and external disputes, fostering harmonious relationships
- Staff management and interpretation of HR policies and procedures including employment contracts
- Management of documentation for Director
- Management of national and international travel, liaise with all key stakeholders
- Develop & maintain changing procedure knowledge and understanding
- Craft engaging and informative presentations for executive-level use
- Ensure up-to-date understanding of all skin care products offered by Skin Clinic, such as Rationale and ZO by Zein Obagi
- Managed and executed social media campaigns, email marketing initiatives, PR activities.
- Led the creation of patient-centric events and loyalty programs for Skin & Injecting Clinic
- Acted as liaison for patients and coordinated their schedules
- Scheduling of patient procedures both surgical and non-surgical
- Dictation including, personal emails, correspondence to colleagues/patients, operative reports; produced via audio typing
- Communication with Pathology & Radiology clinics
- Management of all internal meetings, & agendas, staff training and required education
- General Office management and development of processes and procedures
- Event Management, project management and co-ordination for internal and external stakeholders including staff engagement
- Monthly Office reporting
- Conducted detailed financial account management and reconciliation
- Implemented and maintained company protocols to facilitate smooth daily activities
- Created and managed budgets for travel, training, and team-building activities
Customer Service Rep & Executive Assistant
VHA
C-Suite
01.2009 - 01.2014
- Held varied capacities during tenure at Vodafone. Progressed from initial position in customer service to becoming personal assistant and subsequently executive assistant
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Maintain changing product knowledge
- Resolved customer complaints promptly and efficiently
- Provided exceptional customer service to ensure customer satisfaction
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Customer service interaction, account acquisition and retention
- Streamlined policies & processes by assisting the Operations Manager and Directors with administrative tasks, leading to improved efficiency
- Co-ordination of Management teams schedules and preparation of daily reporting
- Event Management and co-ordination for the Contact Centre and the 700+ employees
- Sales Team management and workflow management
- Diary management i.e Scheduling meetings both locally and interstate and management of multiple email accounts
- Correspondence management
- Management of dictation, agendas & minutes
- Distribution of relevant content
- Co-ordinate with Head Office on a daily basis
- Management of national and international travel, liaise with all key stakeholders
- Management of detailed travel itineraries
- Manage and Communicate with Executive team
- Management and Preparation of all relevant reporting and subsequent executive meetings
- Management of internal communications and events
- Expense reconciliation & purchase order management
- Maintained professional growth by participating in various training programs
Store Manager & Visual Merchandise Manager
EMPIRE ROSE
01.2006 - 01.2009
- Whilst working for Empire Rose I was not only responsible for the day-to-day running of the boutique; I was the Visual Merchandiser for the Hobart store and initiated many key creative concepts
- As Empire Rose was a new store, I had the responsibility to grow and foster a loyal client base
- To provide exceptional customer service
- Roster co-ordination for Hobart store
- Co-ordinate the labels stock on the floor and window displays
- Stock transfers between stores & stocktake
- Provide Head Office with stock take figures when required
- Computer Point of Sale program
- Banking & general maintenance duties
Administration Assistant
CHRIS DRURY & ASSOCIATES
01.2004 - 01.2006
- Company Overview: Advertising, Marketing & PR Agency
- A wonderful introductory position into Office Management
- The priority of this position was to oversee the successful running of the Office for the business
- A sound understanding of client accounts was vital
- I was able to use both administrative and creative skill sets
- Invoice co-ordination for Melbourne & Hobart offices
- Status reports completed for each client
- Extensive computer related work in various programs
- Spread sheet collation
- Telephone operation
- Invoice preparation
- Liaise with clients
- General office responsibility
- Meet and greet clients of the agency
- Advertising, Marketing & PR Agency
Education
Difficult Colleague Interaction Workshop/Masterclass -
Behaviour Works Org
01.2019
Practice Management
Plastics Practice Management
Sydney, NSW01-2017
Masters in Teaching -
University of Tasmania
TAS01-2014
Communication Workshop -
VHA
Sydney, NSW01.2012
Leadership Conference -
VHA
01.2011
Professional Sales Training -
VHA
01.2010
Bachelor of Fine Arts - Photography & Arts History Major
University of Tasmania
TAS01.2008
Skills
- Executive Assistant
- Office Management
- Sales Associate
- Team Leadership
- Customer Service
- MS Office Proficiency
- Target Orientation
- Relationship Management
- Account management
- Project Management
- Problem-solving aptitude
- IT Skills
- Document Preparation
- Mathematical Proficiency
- Administrative Proficiency
- Software Competency
- Strong Interpersonal Skills
- Effective Written Communication
- Effective Verbal Communication
- Stakeholder Management
- Strong Work Ethic
- Strategic Scheduling Skills
- Detail-Oriented Analysis
- Proactive Task Management
- Client Relationship Understanding
- Corporate Environment Proficiency
- Small Business Management
- Accountability
- Human Resources Management
- Event Management
- Regulatory Standards Expertise
- Process Control Expertise
- Comprehensive Meeting Preparation
- Effective Policy Implementation
- Contract Management
- Workforce Development
- Conflict Resolution Expertise
- Contract Management
References
Names and contact details are available upon request.
Timeline
Wholesale Manager
ALIAS MAE
02.2024 - 02.2025
Office Manager & Executive Assistant to Director
TOORAK COSMETIC SURGERY CENTRE
01.2015 - 12.2022
Customer Service Rep & Executive Assistant
VHA
01.2009 - 01.2014
Store Manager & Visual Merchandise Manager
EMPIRE ROSE
01.2006 - 01.2009
Administration Assistant
CHRIS DRURY & ASSOCIATES
01.2004 - 01.2006
Difficult Colleague Interaction Workshop/Masterclass -
Behaviour Works Org
Practice Management
Plastics Practice Management
Masters in Teaching -
University of Tasmania
Communication Workshop -
VHA
Leadership Conference -
VHA
Professional Sales Training -
VHA
Bachelor of Fine Arts - Photography & Arts History Major
University of Tasmania
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