Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Dundas

Brunswick East

Summary

Highly organised, detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

16
16
years of professional experience

Work History

Assistant Director

North Fitzroy Childcare Cooperative
02.2019 - Current
  • Day to day running of the centre
  • Answering calls and emails
  • Organise meetings, take minutes and ensure actions are followed up
  • Writing reports for families, government departments and other stakeholders
  • Assisting with payroll and invoices
  • Creating, setting up and running engaging and fun activities that stimulate learning
  • Providing and maintaining a safe environment that corresponds with the OHS standards
  • Building relationships with children, families and he local community
  • Attend professional development sessions
  • Abiding by the code of conduct
  • Implementing the centre Philosophy, Policies procedures and practices.

Superannuation Consultant

ESSSuper
01.2015 - 01.2016
  • Setting up memberships for emergency service recruits
  • Rolling over individuals previous superannuation into our fund
  • Refunding costs of clearing houses/ other super funds
  • Answering member queries by email
  • Opening and sorting company mail
  • Receiving and allocating payments through Superstream / Bable
  • Processing remittances
  • Member of the social committee.

Senior Office Administrator

Payment Plus
01.2013 - 01.2014
  • Assisting the CEO
  • Management of general office administration
  • Working closely with sales team regarding new customer applications
  • Completion of new customer application documentation
  • Contacting customers to progress any application queries
  • Management of customer databases and application trackers
  • Managing suppliers to ensure new applications are processed per service legal agreements
  • Conference calls with suppliers and partners.

Solutions Agent

Medibank Private
01.2010 - 01.2012
  • Utilized excellent interpersonal skills to resolve any customer queries via telephone and email
  • Helped existing customers in relation to their personal health cover
  • Altered and amended personal information such as address change, direct debit queries, changing or amending existing covers
  • Performed pre admission hospital checks
  • Used in-house systems and liaised with other areas of the business as required ensuring a positive outcome for customers
  • Pursued claims that needed to be investigated/missing claims
  • Attended all on-site training in sales, complaints and rate change.

Clerical Assistant

Ausmed Publications Pty Ltd
01.2008 - 01.2010
  • Use of rapid and accurate computer skills for word processing, spread sheets, email and use of the internet
  • Answering calls and dealing with customers in a courteous and helpful manner
  • Updating and adjusting databases and utilising internet searches to harvest specific information needed to allow for the database to run more efficiently
  • Proficient processing of book orders and electronic transfer payments for conference registrations
  • Following up unpaid accounts receivable for conference registrations
  • Accurate filing of business documents.

Education

Holmesglen
01.2017

Department of Innovation, Industry and Regional Development
01.2009

Skills

  • Documentation And Reporting
  • Staff Coordination
  • Business Administration
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Assistant Director

North Fitzroy Childcare Cooperative
02.2019 - Current

Superannuation Consultant

ESSSuper
01.2015 - 01.2016

Senior Office Administrator

Payment Plus
01.2013 - 01.2014

Solutions Agent

Medibank Private
01.2010 - 01.2012

Clerical Assistant

Ausmed Publications Pty Ltd
01.2008 - 01.2010

Holmesglen

Department of Innovation, Industry and Regional Development

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Laura Dundas