Laura Eddy

• Answered phones and routed calls to appropriate personnel.
• Responded to customer inquiries via phone or email in a professional manner.
• Greeted visitors upon arrival at the office and directed them accordingly.
• Issuing certification certificates.
• Monitoring an inbox.
• Taking and amending bookings.
• Daily use of the NSW Planning Portal.
• Working in a large team.
• Ordered office supplies as needed to maintain adequate inventory levels.

• Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
• Scheduled appointments and maintained calendars for staff members.
• Managed the distribution of incoming mail, faxes, and packages.
• Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces
• Processed invoices, and did the banking and petty cash.
• Maintained an organized filing system for all employee records in compliance with legal regulations.
• Ordered office supplies as needed and maintained inventory records.

Managed reception area duties such as answering phone calls and dealing with queries from potential customers

• Followed strict hygiene protocols while performing treatments, such as sterilizing equipment before use.
• Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
• Ensured that all health and safety regulations are followed during treatments.
• Applied individual synthetic lashes to clients' natural lashes using tweezers and adhesive.
• Performed touch-ups for existing eyelash extensions as needed.
• Checked clients' eyes for any signs of irritation or infection after application of eyelash extensions.
• Provided tweezing, threading and other services to create desired eyebrow shapes.