Laura Escobar Villanueva
Miami,QLD
Summary
Experienced with managing front desk operations efficiently and always with a smile. Use excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Recepcionist
Immerso Hotel
03.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Front Desk Recepcionist and Bar
Independente Principe Real
05.2023 - 12.2023
- Streamlined check-in processes, reducing wait times for guests.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
Front Desk Recepcionist
Room 007 Hostels
11.2022 - 05.2023
- Welcomed guests, managed reservations, and mixed drinks at a high-end hotel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Manager
Pichilemu Apart
03.2022 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Front of the house and Guide
Barraco Lodge
10.2019 - 03.2020
- Managed schedules and logistics, ensuring timely event execution and client satisfaction
- Developed strong client relationships, fostering a welcoming and professional environment
- Orchestrated personalized guest experiences, from crafting cocktails to guiding exclusive excursions.
Front desk recepcionist and guide
Ocio Territorial Hotel
12.2017 - 12.2018
- Provided excellent customer service, enhancing guest satisfaction and loyalty
- Led initiatives for new environmental practices, fostering sustainable operations
- Guided local excursions, promoting cultural exchange and community engagement
Education
Master - International Hotel Management
Universidad Europea de Canarias
Tourism and Hospitality Engineering -
Universidad Andres Bello
Skills
- Team Work
- Problem solving
- Customer service
- Conflict Management
- Attention to detail
- Fast learner
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working
Personal Information
Date of Birth: 09/23/94
Additionalinformation
- Content Creator and Community Manager PERRYLAND' (08/2021 - 12/2022)
- Creation of webpages
- Social media content
Certification
RSA
Drivers License type B
Timeline
Front Desk Recepcionist
Immerso Hotel
03.2024 - 11.2024
Front Desk Recepcionist and Bar
Independente Principe Real
05.2023 - 12.2023
Front Desk Recepcionist
Room 007 Hostels
11.2022 - 05.2023
Manager
Pichilemu Apart
03.2022 - 09.2022
Front of the house and Guide
Barraco Lodge
10.2019 - 03.2020
Front desk recepcionist and guide
Ocio Territorial Hotel
12.2017 - 12.2018
Master - International Hotel Management
Universidad Europea de Canarias
Tourism and Hospitality Engineering -
Universidad Andres Bello
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