Laura Everts
Perth,WA
Summary
Dependable and hardworking Commercial cleaning Supervisor, skilled in keeping interior and exterior spaces clean and well-maintained. Dedicated to training staff and a team player to optimise outcomes for the company. Accustomed to cleaning and maintaining hard floors using scrubbers and buffer machines. Sweeping, mopping, vacuuming floors, carpet cleaning, hard floor stripping and re sealing ,restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Professional customer service experience, providing consistent and high-quality services with outstanding results. Trustworthy and accommodating customer service and professional attitude. Dedicated to exceptional performance and quality standards.
Overview
22
22
years of professional experience
Work History
Commercial Cleaner SUPERVISOR
Vinyl Maintenance Services
01.2008 - 02.2024
- Stripped, sealed and polished floors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Steam-cleaned or shampooed carpets.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed routine maintenance checks, notifying management of needed repairs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed company uniform, performance and security policies with every job.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Supervised supplies in inventory and submitted reorder requests.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Achieved results by working with staff to meet established targets.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
School Cleaner
Success primary school
01.2014 - 05.2014
- Cleaned surfaces of desks, chairs and tables to maintain cleanliness.
- Cleaned glass surfaces daily to remove hand prints and spots.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Followed safety processes for all manual and electric cleaning equipment.
- Steam-cleaned or shampooed carpets.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Stripped, sealed and polished floors.
Cleaner
Fiona Stanley Hospital
02.2013 - 07.2013
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
2nd In Charge Checkout Manager
Progressive Supa IGA
01.2006 - 04.2007
- Enhanced customer satisfaction by efficiently managing checkout operations and addressing customer concerns promptly.
- Streamlined workflow for faster checkout times, implementing effective staff scheduling and task delegation.
- Increased employee productivity with regular performance evaluations and targeted coaching sessions.
- Reduced cashier errors by providing thorough training on point-of-sale systems and cash handling procedures.
2nd in Charge Checkout Manager
Coles
02.2002 - 11.2005
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained working relationships with peers and upper management.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Cash handling
Childcare Assistant
Leeming Childcare Centre
01.2004 - 12.2004
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
Education
High School Diploma -
Lynwood Senior High School
Perth 12.2002
Skills
- Equipment Safety
- Specialty Cleaning
- Great communication and Interpersonal Skills
- Friendly personality
- Great organisational skills
- Great time management skills
- Strong Work ethic
- Adaptable to Changing Demands
- Carpet Steaming and Shampooing
- Floor Polishing and Buffing
- Teamwork
- Sales expertise
- Team Training
Timeline
School Cleaner
Success primary school
01.2014 - 05.2014
Cleaner
Fiona Stanley Hospital
02.2013 - 07.2013
Commercial Cleaner SUPERVISOR
Vinyl Maintenance Services
01.2008 - 02.2024
2nd In Charge Checkout Manager
Progressive Supa IGA
01.2006 - 04.2007
Childcare Assistant
Leeming Childcare Centre
01.2004 - 12.2004
2nd in Charge Checkout Manager
Coles
02.2002 - 11.2005
High School Diploma -
Lynwood Senior High School
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