Summary
Work History
Skills
Additional Skills
ADDITIONAL
Timeline
Generic

Laura Fernandez

Gold Coast,QLD

Summary

Detail-oriented professional with extensive experience in retail management. Known for exceptional customer service, strategic marketing initiatives, and effective team collaboration to enhance store performance and customer satisfaction.

Work History

Assistant Store Manager

Guaw
  • Consistently exceeded daily sales targets through proactive customer engagement and personalized advice.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Accurately processed transactions while operating the cash register and managing customer payments.
  • Oversaw stock reception, organization, and replenishment to ensure product availability.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Created monthly budget projections based on historical data.
  • Monitored inventory levels and placed new orders for merchandise to keep the supply well-stocked.
  • Maintained cleanliness standards throughout the store by delegating duties among staff members.

Sales Assistant

ZARA
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Analyzed customer feedback data to identify areas of improvement within store's services.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided excellent customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Managed cash register transactions accurately and efficiently.

Sales Assistant

STRADIVARIUS
  • Assisted customers with returns, exchanges and refunds.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Housekeeper

JARDINES DE ULETA SUITES
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Replenished supplies such and stocked amenities.

Skills

  • Customer service excellence: dedicated to delivering outstanding service, resolving needs promptly, and ensuring customer satisfaction and loyalty
  • Fast Learner & Adaptable: Quick to grasp new concepts, technologies, and tasks; flexible and thrives in dynamic environments
  • Cleaning & Maintenance Expertise: Detail-oriented and committed to high standards of hygiene and organization in various settings
  • Organizational & Time Management Skills: Highly efficient in multitasking, prioritizing duties, and managing time to meet deadlines and maintain quality
  • Self-Motivated & Reliable: Takes initiative, follows instructions carefully, and consistently meets or exceeds expectation
  • Teamwork & Collaboration: Positive team player who supports colleagues, communicates effectively, and contributes to a harmonious work atmosphere

Additional Skills

  • Social media management and content creator
  • Photography & Multimedia Editing

ADDITIONAL

Student visa

Currently studying at Inforum Education

Availability

Monday - Friday:  Afternoons/Evenings

Weekend: full-time

Timeline

Assistant Store Manager

Guaw

Sales Assistant

ZARA

Sales Assistant

STRADIVARIUS

Housekeeper

JARDINES DE ULETA SUITES

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Laura Fernandez