Laura Flood
Summary
Experienced Assistant Restaurant Manager accustomed to supervising high-volume environments. Management experience in staff training and customer service. Strong background in inventory and people management. Passionate about leadership and promoting positive culture to ensure strong staff and customer satisfaction and retention, as well as a commitment to community engagement. Ability to meet budgets, food safety procedures and organisational standards to a high level.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
KFC
01.2019 - Current
- Supervise and lead team of over 70 employees
- Recruitment and training of team members
- Inventory management including ordering of stock and daily stock takes
- Training of team members in their management training
- Experience in working within company budgets and targets to meet and excel in KPIs
- Sales and revenue generation
- Ensure restaurant is run in compliance with company policies and procedures
- Ensure restaurant complies with health and safety regulations to a high standard
- Forecast and schedule management and team member labour within budget
- Cash management
- Vendor and supplier relations
- Perform daily administrative tasks to ensure smooth running of day to day duties
- Analyse daily sales and KPI figures and report to above store leadership team on results
- NSW Assistant Manager of the Year- Finalist
- NSW Assistant Manager Business Growth- Finalist
Education
Certifications
Bachelor of Environmental Biology - Environmental Science
University of Technology Sydney
Sydney, NSWSkills
- Mentoring of Team Members and Managers
- Training and Development
- Recruitment
- Investigating Complaints
- Disciplinary Action and Distress Management
- Supply Ordering and Inventory Management
- Daily Stock Takes
- Shift Management
- Managing Deliveries and Relationships with Suppliers
- Compliance Requirements
- Maintain Food Safety
- Employee Performance Evaluations
- Profit and Loss Control
- Restaurant General Operations
- Sales and Labour Projection Management
- Complex Problem Solving
- Leadership
- Effective Communication
- Attention to Detail
- Comfortable and can work well in high pressure environments
- Interpersonal Skills
Timeline
Assistant Restaurant Manager
KFC
01.2019 - Current
Certifications
Bachelor of Environmental Biology - Environmental Science
University of Technology Sydney
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