Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Florez

Brisbane,QLD

Summary

Multilingual Modern Languages professional with a strong focus on translation, digital communication, and customer service. Skilled in digital content creation, e-commerce development, and digital marketing strategies. Highly customer-oriented, with a strong background in customer relations and administrative support.

Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.

Overview

6
6
years of professional experience

Work History

T-Shirt Printer

QTCO
06.2023 - Current
  • Operated digital printing equipment to produce high-quality custom designs on apparel.
  • Trained new team members on equipment operation and safety protocols, enhancing workflow efficiency.
  • Successfully completed high-volume orders within tight deadlines while maintaining consistent quality levels throughout production runs.
  • Operated warehouse management system for efficient inventory tracking and order fulfillment.
  • Coordinated daily picking and packing operations to meet shipping deadlines consistently.
  • Printed 500+ custom designs per day.

Customer Service Agent

24-7 Intouch
10.2022 - 12.2022
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Answered constant flow of customer chats with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Achieved an 85% Customer Satisfaction Score (CSAT) during my tenure, consistently meeting or exceeding team benchmarks for service quality and responsiveness.
  • Resolved 70% of tickets on first contact.

Kitchen Hand

Stroudsmoor Country Inn
03.2022 - 09.2022
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Plated and presented food following chef requirements.
  • Cleaned and maintained work areas, equipment and utensils.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Supported preparation of 20+ meals per shift during peak hours

Cashier

Kalahari Resorts Dells
07.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.

Buffet Server

Kalahari Resorts Dells
07.2021 - 10.2021
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained flexible work schedule to meet event needs.

Customer Service Representative

OneLink BPO
07.2020 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer emails and chats with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Agent

Sitel Contact Center
07.2019 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer chats and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Certificate IV - Marketing And Communication

ILSC Greystone College
Brisbane, QLD
09-2024

Bachelor of Arts - Modern Languages

EAN Univertisy
Bogotá, Colombia
11.2019

Skills

  • Customer Relationship Management
  • Process Transactions
  • Problem Resolution
  • Customer service
  • Call center experience
  • Active listening
  • Live chat support
  • Outstanding communication skills

Languages

Spanish
Native or Bilingual
German
Elementary
English
Professional Working
French
Elementary

Timeline

T-Shirt Printer

QTCO
06.2023 - Current

Customer Service Agent

24-7 Intouch
10.2022 - 12.2022

Kitchen Hand

Stroudsmoor Country Inn
03.2022 - 09.2022

Cashier

Kalahari Resorts Dells
07.2021 - 12.2021

Buffet Server

Kalahari Resorts Dells
07.2021 - 10.2021

Customer Service Representative

OneLink BPO
07.2020 - 06.2021

Customer Service Agent

Sitel Contact Center
07.2019 - 06.2020

Certificate IV - Marketing And Communication

ILSC Greystone College

Bachelor of Arts - Modern Languages

EAN Univertisy

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Laura Florez