Laura Fox
Tahmoor,NSW
Summary
Motivated and adaptable team leader with over 7 years of experience driving administrative, service coordination, and operational excellence in fast-paced environments. Proven ability to lead teams, streamline workflows, and foster client relationships across multi-trade services. Seeking new challenges to further develop leadership capabilities and contribute to business success.
Overview
11
11
years of professional experience
Work History
Service Manager
Tiger Electrical Solutions
NSW
06.2018 - Current
- Mentored and managed team of 10, ensuring effective service coordination and administrative support.
- Oversee state-wide operations to ensure efficient technician and subcontractor management.
- Directed financial planning and cost estimation for Electrical and HVAC services.
- Drive high service standards by monitoring KPIs and workflow efficiency.
- Conduct onboarding, training, and ongoing development for team members.
- Hold regular client meetings and maintain strong stakeholder relationships.
- Provide Executive Assistant support to the Managing Director, handling confidential tasks, calendar management, and communication.
- Support cross-functional areas including safety, compliance, client relations, and operations.
Café All-Rounder
Mac’s Country Café
NSW
10.2016 - 05.2017
- Delivered high-quality customer service and managed food and beverage preparation.
- Responsible for cash handling, restocking, cleaning, and table service.
Café All-Rounder
Teas and Greens Café
NSW
01.2014 - 10.2016
- Supported day-to-day café operations including service, cleaning, inventory, and POS transactions.
Education
Diploma - Legal Services
University of Wollongong
09.2017
Higher School Certificate - undefined
Picton High School
10.2016
Skills
- Team Leadership & Staff Supervision
- Office & Operations Management
- Service Coordination & Scheduling
- Executive Assistance (EA)
- Budgeting & Cash Flow Forecasting
- KPI Management & Performance Tracking
- Quoting & Estimating (Electrical/HVAC)
- Customer Service & Client Engagement
- Business Development Support
- Software: MS Office, Simpro, AroFlo, Tririga, Corrigo Pro
Timeline
Service Manager
Tiger Electrical Solutions
06.2018 - Current
Café All-Rounder
Mac’s Country Café
10.2016 - 05.2017
Café All-Rounder
Teas and Greens Café
01.2014 - 10.2016
Diploma - Legal Services
University of Wollongong
Higher School Certificate - undefined
Picton High School