Laura Fox
Tahmoor,NSW
Summary
Motivated and adaptable team leader with over 7 years of experience driving administrative, service coordination, and operational excellence in fast-paced environments. Proven ability to lead teams, streamline workflows, and foster client relationships across multi-trade services. Seeking new challenges to further develop leadership capabilities and contribute to business success.
Overview
11
11
years of professional experience
Work History
Service Manager
Tiger Electrical Solutions
06.2018 - Current
- Mentored and managed team of 10, ensuring effective service coordination and administrative support.
- Oversee state-wide operations to ensure efficient technician and subcontractor management.
- Directed financial planning and cost estimation for Electrical and HVAC services.
- Drive high service standards by monitoring KPIs and workflow efficiency.
- Conduct onboarding, training, and ongoing development for team members.
- Hold regular client meetings and maintain strong stakeholder relationships.
- Provide Executive Assistant support to the Managing Director, handling confidential tasks, calendar management, and communication.
- Support cross-functional areas including safety, compliance, client relations, and operations.
Café All-Rounder
Mac’s Country Café
10.2016 - 05.2017
- Delivered high-quality customer service and managed food and beverage preparation.
- Responsible for cash handling, restocking, cleaning, and table service.
Café All-Rounder
Teas and Greens Café
01.2014 - 10.2016
- Supported day-to-day café operations including service, cleaning, inventory, and POS transactions.
Education
Diploma - Legal Services
University of Wollongong
09.2017
Higher School Certificate - undefined
Picton High School
10.2016
Skills
- Team Leadership & Staff Supervision
- Office & Operations Management
- Service Coordination & Scheduling
- Executive Assistance (EA)
- Budgeting & Cash Flow Forecasting
- KPI Management & Performance Tracking
- Quoting & Estimating (Electrical/HVAC)
- Customer Service & Client Engagement
- Business Development Support
- Software: MS Office, Simpro, AroFlo, Tririga, Corrigo Pro
Timeline
Service Manager
Tiger Electrical Solutions
06.2018 - Current
Café All-Rounder
Mac’s Country Café
10.2016 - 05.2017
Café All-Rounder
Teas and Greens Café
01.2014 - 10.2016
Diploma - Legal Services
University of Wollongong
Higher School Certificate - undefined
Picton High School