Laura Frewen
Euroa
Summary
Adept at organizational skills and customer service, I spearheaded team efforts at Hamilton Bars to enhance guest experiences, significantly improving service efficiency. My tenure at JJ Electrics honed my problem-solving abilities, contributing to project completions and quality outcomes. Demonstrating ethical leadership and a strong work ethic, I consistently met productivity goals while upholding high standards of professionalism.
Experienced with assisting tradesmen in daily tasks to ensure smooth project execution. Utilizes effective communication and teamwork to support project goals and deadlines. Strong understanding of safety protocols and tool management, contributing to productive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tradesman Assistant / Book
JJ Electrics
11.2023 - Current
- Assisted in completing projects on time by efficiently organizing tools, materials, and equipment for tradesmen.
- Collaborated with tradesmen on complex projects, developing problem-solving skills that improved overall efficiency.
- Supported skilled tradesmen in various tasks, resulting in more efficient work processes and higher quality outcomes.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Bar Manager
Hamilton Bars
11.2023 - Current
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Waitress
Northern Republic
03.2021 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Poultry Farm Worker
Kinross Farms
01.2024 - 05.2024
- Maintained a clean work environment with regular sanitation of tools and equipment.
- Moved finished and packaged product into site refrigeration to prepare for shipment.
- Followed local, state and federal health codes for sanitation, safety and process.
- Managed time effectively to meet daily production goals without sacrificing attention to detail and quality standards.
Store Clerk, Deli Clerk, Cashier
IGA Burtons Store and Co
09.2020 - 11.2022
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Food Service Handler
Delta
01.2022 - 01.2022
- Worked as a food service handler at the Australian Open during 2022 tournament
- Implemented proper food handling techniques to maintain safe cooking practices.
- Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Collaborated with team members to ensure smooth service during peak hours, resulting in positive customer feedback.
Education
No Degree -
FCJ College
Benalla, VIC12-2023
Skills
- Strong work ethic
- Ethical leadership
- Organizational skills
- Problem resolution
- Customer service
- Complaint handling
- Cash handling
- Food safety understanding
- Administrative support
Certification
- Certified Barista Course, GoTafe - 2023
- Food Handler's Certification
- Licensed RSA (Responsible Service of Alcohol) - 2023
- EWPA Operator License
Timeline
Poultry Farm Worker
Kinross Farms
01.2024 - 05.2024
Tradesman Assistant / Book
JJ Electrics
11.2023 - Current
Bar Manager
Hamilton Bars
11.2023 - Current
Food Service Handler
Delta
01.2022 - 01.2022
Waitress
Northern Republic
03.2021 - 08.2024
Store Clerk, Deli Clerk, Cashier
IGA Burtons Store and Co
09.2020 - 11.2022
- Certified Barista Course, GoTafe - 2023
- Food Handler's Certification
- Licensed RSA (Responsible Service of Alcohol) - 2023
- EWPA Operator License
No Degree -
FCJ College
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