Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Gao

Bentleigh East,Victoria

Summary

A good communicator with a strong understanding ability and experience in retail management. With 6 years working in a post office as a store manager, I am extremely attentive to details, good at multi-tasks and problem-solving, and a team worker. Quality and professional customer service experience is well guaranteed.

Overview

6
6
years of professional experience

Work History

Store Manager

Armadale Post Ofice
Armadale, VIC
03.2018 - Current
  • Interview Passport
  • Overseeing stocks levels, ordering supplies and negotiating with suppliers
  • Mail management
  • Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem
  • Preparing reports for auditor and other performance analysis documentation Operational Management
  • People Management: Recruiting new staff, training and developing existing staff
  • Attracts potential customers by answering product and service questions
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Counter Cashier

Bentleigh Post Shop
BENTLEIGH
01.2018 - 02.2018
  • Balanced daily cash drawer totals with receipts at the end of shift.
  • Conducted regular audits of registers to verify correct item prices.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Reconciled discrepancies between sales receipts and cash payments received during shift.
  • Provided customers with accurate change when needed.
  • Greeted customers warmly and provided helpful service.
  • Processed cash, credit card, and check transactions accurately and efficiently.

Education

Master of Arts and Cultural Management -

University of Melbourne
05.2015

Bachelor of Fine Arts -

Nanjing University of the Arts
06.2012

Skills

  • Mandarin Proficiency Test
  • Computer Skills
  • Team Development
  • Operations Management
  • Shift Scheduling
  • Multitasking and Organization

References

References available upon request.

Timeline

Store Manager

Armadale Post Ofice
03.2018 - Current

Counter Cashier

Bentleigh Post Shop
01.2018 - 02.2018

Master of Arts and Cultural Management -

University of Melbourne

Bachelor of Fine Arts -

Nanjing University of the Arts

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Laura Gao