Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Laura Georgi

Melbourne,VIC

Summary

Within my years in the workforce I have always striven to be an active member of any team, to work hard, and to ensure growth in any capacity; whether that be my overall knowledge, wisdom, skills, or capacity.


I have had the amazing opportunity to work within the Insurance, Hospitality, and Retail industries, and volunteer within religious institutions; such as LifeHouse Church.


My education has seen me undertake tertiary studies within the field of Commerce and Global studies. With major interests taken in Marketing, Human Resources, Management, Politics, and sociology.


A notable mention would be having also interned in 2019 in a Marketing role for 6 weeks in Madrid, Spain. Jet-setting off to a foreign country, with little native language skills; and one big open minded attitude.


I have previously undertaking a Diploma in Leadership and Theology. This was pivotal in understanding and engaging in ways to identify and use strengths and skills; within my education and workspaces. Undergoing a course designed by Gallup, for Strengths Finder; identifying skills and strengths, and how to operate as a 'High Performance Leader'.


I have utilised my work and education backgrounds to really hone in on my skill set and work on what I can offer to my future employers; and ultimately setting myself up for a satisfying and fulfilling career ahead. What's ultimately most comforting, knowing my purpose and being able to go after that authentically.


I hope you will note that I am hard working, passionate and a friendly face that you would love as an addition to your team. I come with a drive and willingness to learn; which I'm sure you will find advantageous.

Overview

7
7
years of professional experience

Work History

Claims Administration

MLC Insurance
06.2023 - Current
  • Overseeing internal mailbox.
  • Drafting and sending claim payments letter
  • Along with benefit paid statements and PAYG summaries.
  • Attending to file copy requests from advisors and solicitors.
  • Processing of Financial Planning Benefit payments.
  • Filing and sending cheques to claimants.
  • Sending follow ups to trustees and to claimants/ notifiers re claim documents.
  • Redacting of sensitive data, indexing/ archiving documents
  • Servicing information requests.

Contact Centre Representative

MLC Life Insurance
07.2021 - 06.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers to resolve service and billing issues.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Internship Student

LifeHouse Church
01.2021 - 12.2021
  • Worked with teams to support goals and build experience.
  • Learned tenets of professional office behavior and thoughtful collaboration.
  • Shadowed staff and learned advanced work.
  • Compiled, modeled and reported on data for staff members as directed.
  • Prepared spaces for meetings at request of employer and team leadership.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Collaborated with stakeholders in creating marketing and branding materials.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Developed and monitored social media content to create engagement and followers.

Food and Beverage Attendant

Crown Casino Melbourne
10.2016 - 07.2021
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Replenished stocking stations with utensils, condiments and napkins.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Resolved guest complaints to maintain complete customer satisfaction.

Internship Abroad

Woonivers
07.2019 - 09.2019
  • Worked with team members to promote great customer service and pleasant work environment.
  • Created content for social media platforms to engage and connect with target audiences.
  • Assisted in routine research, investigations and special projects to support work of assigned department.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Created compelling and value-added content for blogs and social media properties.
  • Developed, optimized and copy-edited marketing content for consumer-facing websites.
  • Edited and proofread copy for grammar, punctuation and spelling, rewriting for clarity and accuracy.

Senior Stylist

Camilla Australia
08.2018 - 08.2019
  • Consulted with customers to understand and meet unique style needs.
  • Supervised and trained junior stylists to serve customers with skill and efficiency.
  • Inspired stylist team to go above and beyond to delight customers and encourage repeat business.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.



Education

Marketing And Global Studies

Australian Catholic University
Melbourne
12.2023

Diploma of Leadership (Theology) - Leadership

Alphacrucis College
Melbourne
12.2021

VCE - Secondary Education

Siena College
Melbourne
12.2015

Skills

  • Organizational skills
  • Professional phone manner
  • Public speaking
  • Communication
  • Supervision & leadership
  • Relationship building
  • People skills
  • Planning & organizing
  • Decision-making
  • Data Integrity

Languages

Italian
Full Professional
Spanish
Limited

Affiliations

  • Volunteer Social Medica Coordinator
  • Church Hosting team
  • Church hospitality team
  • Church event/ decor team
  • Social committee (MLC)
  • Multiple PCS (Post Call Survey) 5/5 feedback verbatim at MLC
  • Multiple 'Ostukare's' - Peer nominations
  • Walking club member (MLC)
  • Social basketball (outside of work)

Timeline

Claims Administration

MLC Insurance
06.2023 - Current

Contact Centre Representative

MLC Life Insurance
07.2021 - 06.2023

Internship Student

LifeHouse Church
01.2021 - 12.2021

Internship Abroad

Woonivers
07.2019 - 09.2019

Senior Stylist

Camilla Australia
08.2018 - 08.2019

Food and Beverage Attendant

Crown Casino Melbourne
10.2016 - 07.2021

Marketing And Global Studies

Australian Catholic University

Diploma of Leadership (Theology) - Leadership

Alphacrucis College

VCE - Secondary Education

Siena College
Laura Georgi