Laura Godoy
Woolloongabba,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Volunteer Coordinator
Sam McGreown
06.2023 - Current
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
Costumer Service
Aporta Center
10.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
College Liahona
Chile 11.2016
Skills
- Interpersonal Communication Skills
- Risk Management
- Digital Filing
- Call Center Operations
- Microsoft Excel
- Critical Thinking
- Document Control
- Report Creation
- Customer Assistance
Timeline
Volunteer Coordinator
Sam McGreown
06.2023 - Current
Costumer Service
Aporta Center
10.2021 - 04.2022
High School Diploma -
College Liahona
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