Laura Gray
Summary
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I bring positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Reception /Office Administrative Assistant
Kepal Building Services
08.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events including monthly staff luncheons, fortnightly manager meeting luncheons, Christmas Party and run weekly errands.
- Complete Staff Leave Requests including Annual Leave, Sick Leave, RDO Roster and On-Call Rosters
Health Information Support
Bendigo Health
10.2021 - 08.2024
- Receive inbound calls, track emails and address patient inquiries
- Prioritise and provide excellent service to hospitals, general practitioners, and patients
- Treat every patient with care and compassion
- Use with confidence, internal programs such as iPM, Synapse, DMR Vitro, Cardiobase, Sherlock, Australian Clinical Lab and Microsoft programs (Department mailboxes / Excel)
Lead Generation Consultant
Bendigo and Adelaide Bank
04.2017 - 09.2021
- Make outbound and receive inbound calls, track emails and address customer inquiries
- Raise and solve customer issues and provide product information
- Help customers by approaching conversations with a can-do positive attitude
- Liaise with internal and external customers and stakeholders in a professional and efficient manner
- Meet and exceed monthly KPI’s
- FSRA Tier 2 Banking Accredited
Lending Consultant
Bendigo and Adelaide Bank
03.2014 - 04.2017
- Recommended credit card approvals and declines based on customer loan application reviews
- Complied database of loan applications credit histories, corporate financial statements, and other financial information
- Originated, reviewed, processed, closed and administered customer loan proposals
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Skills
- Office administration
- Customer service
- Data entry
- Invoice processing
- Administrative support
- Event coordination
- Customer engagement
- Multitasking
Timeline
Reception /Office Administrative Assistant
Kepal Building Services
08.2024 - 03.2025
Health Information Support
Bendigo Health
10.2021 - 08.2024
Lead Generation Consultant
Bendigo and Adelaide Bank
04.2017 - 09.2021
Lending Consultant
Bendigo and Adelaide Bank
03.2014 - 04.2017
Similar Profiles
Christine VazquezChristine Vazquez
Supervisory Realty Financial Specialist at General Services Administration-Public Building ServicesSupervisory Realty Financial Specialist at General Services Administration-Public Building Services
Richmond GarrickRichmond Garrick
Security Officer at Admiral Security Services/Adamas Building ServicesSecurity Officer at Admiral Security Services/Adamas Building Services
Adam BrownAdam Brown
Apprentice electrician at Owen Bennett Building ServicesApprentice electrician at Owen Bennett Building Services
Danielle Lena GarlandDanielle Lena Garland
Reception/Administrative Assistant/Office Manager at Whitefox RecruitmentReception/Administrative Assistant/Office Manager at Whitefox Recruitment
Heath Cochran RussellHeath Cochran Russell
Administrative Asst./Central Reception/Accounting Assistant at Ingham County Medical Care FacilityAdministrative Asst./Central Reception/Accounting Assistant at Ingham County Medical Care Facility