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Associate Principal Engineer

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A detail-oriented and client-focused professional with a diverse background in hospitality, sales, and counseling. With extensive experience in prestigious five-star hotels, including Shangri-La and Novotel, I bring a strong foundation in service delivery, relationship building, and client engagement. My background in sales and business management, particularly as a Sales and Product Manager in family-owned retail businesses, has sharpened my leadership, strategic planning, and interpersonal skills.
Leveraging my Level 1 qualification in counseling from the Australian Counselling Association (ACA), I combine my hospitality experience with a compassionate, client-centered approach to care. Skilled in therapeutic techniques, active listening, and empathy, I foster supportive environments that promote well-being. I am also experienced in crisis intervention and individualized treatment planning, ensuring effective and tailored support for clients across diverse needs.

Professional with proven track record in project support, skilled in coordinating tasks, managing schedules, and ensuring project milestones are met. Strong focus on team collaboration, adaptable to changing needs, and consistently reliable. Expertise in project management software, resource allocation, and stakeholder communication. Known for problem-solving abilities and keen eye for detail, driving projects to successful completion.

Experienced professional with integrity and leadership skills. Knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works well under stress and deadlines. Motivated and driven to learn more.

Service-oriented Duty Manager/ Supervisor knowledgeable about retail/ restaurant operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 10 years of retail experience and 2 years restaurant experience. Seeking permanent work in the hospitality are to add to my retail/ hospitality skills.
I am available during the day until 10pm night.
I am available to work some weekends but not all.

Laura Hancock

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