Laura Hankinson

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Enforced company policies and regulations with employees.
• Analyzed sales figures and identified areas for improvement.
• Secondary shift positions included:
• Drive Thru: taking orders, cashing orders
• Bag and Tag Coordinator: ensuring items are correct, placing in bag with all other items for drive thru, in-restaurant, takeaway, delivery and web orders
• Barista

• Communicated with patients, families, physicians and other healthcare team members about patient care.
• Assisted in structured therapeutic activities and supportive interactions with patients (one-on-one and group capacity)
• Aided patients with walking and limb exercises to improve strength and balance.
• Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
• Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
• Administration duties including completing patient attendance forms, ensuring correct paperwork is added to patient files for follow outpatient visits, responding appropriately to emails and phone calls.

Working as a sole employee daily including customer service, handling money including transactions with cash and through EFTPOS, daily cash audits to correctly balance drawers at end of shifts, cleaning, setting and packing up duties.

• Answer phone calls from doctors and patients as well make phone calls on doctor’s behalf to other medical services in three busy & fast-paced practices
• Greet, receive and enter patient’s attendance for appointments
• Book patient appointments for GP, Allied Health & Specialists for Paediatric & Adult services
• Process patient results and correspondence to the correct electronic records
• Correctly formatting and checking details of external correspondence of Specialists
• Read and process emails and faxes, responding to patient and doctor emails
• Processing & billing of Medicare, cash, eftpos and HICAPS payments in bulk billing, private billing, work cover and insurance
• Assistant to the Paediatric Surgeon for minor medical procedures
• Train new staff in medical reception and administration work
• Tidy and clean doctors’ rooms and stock supplies
• Computer usage includes Microsoft Outlook, Excel, Word, training and use of Pracsoft, Medical Director and Genie Solutions medical software.