Summary
Overview
Work History
Education
Skills
Timeline
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Laura Hannaford

Newcastle,New South Wales

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and enthusiastic. Trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

6
6
years of professional experience

Work History

Waitress/ Kitchen Hand

The Commercial Hotel
01.2022 - 01.2024
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Waitress/ Front of House Staff Member

The Linga Longa Inn
08.2020 - 11.2021
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Waitress/ Junior Assistant Chef

Crowded House Café
03.2018 - 08.2019
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Used cash registers and credit card machines to cash out customers.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Social Work (Honours) - Psychology And Social Work

University of Newcastle
Newcastle, NSW
11.2027

Skills

  • Food station setup
  • Table Bussing
  • Workflow Coordination
  • Handling Complaints
  • Team Collaboration
  • Sales expertise
  • Food and Beverage Service
  • Table Monitoring and Turnover
  • Cleaning and sanitizing
  • Organisation
  • Adhering to work-place protocol and procedures
  • Willingness to learn and to teach
  • Professional Communication Skills
  • Decision-Making
  • Reliable and Responsible
  • Cash Handling
  • Food handling
  • Strong multitasking
  • Warm and Friendly
  • Adaptable and Flexible

Timeline

Waitress/ Kitchen Hand

The Commercial Hotel
01.2022 - 01.2024

Waitress/ Front of House Staff Member

The Linga Longa Inn
08.2020 - 11.2021

Waitress/ Junior Assistant Chef

Crowded House Café
03.2018 - 08.2019

Bachelor of Social Work (Honours) - Psychology And Social Work

University of Newcastle
Laura Hannaford