Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Harris-Rilen

North Geelong,VIC

Summary

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organisational strengths and superior work ethic. I am a Driven retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. while adapting to new industry trends and changing customer desires. Seek to bring abilities to new position with room for career growth.

Overview

13
13
years of professional experience

Work History

Store Manager

Freedom Furniture
02.2024 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Tracked sales through delivery, construction and liased with customers on any queries they had through out the process. Whilst keeping the process on time for customer satisfaction.
  • Only store in the state to beat budgets for last quarter in NPS, sales and ATV.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store manager

Puma Australia
09.2022 - Current

Shoe and Clothing Worker

rebel sport
05.2017 - Current

Store Manager

Habitat Pets
01.2023 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Customer service manager

Rebel sport
03.2022 - 09.2022

Store manager

Sportsmart home & fitness
02.2021 - 03.2022

Assistant manager I

Sportsmart home & fitness
11.2020 - 02.2021

Team member

Wisteria gifts
11.2015 - 01.2016

Performer

Magical Princess Entertainment
01.2014 - 01.2015

Lady Bug ELC
11.2011 - 02.2013

Education

Musical Theatre diploma -

CAE
01.2016

Diploma -

High School
01.2014

Skills

  • Customer service experience
  • Resourceful and reliable worker
  • Fast and efficient service worker
  • Thorough stock replenishment
  • Processing payments
  • Enthusiastic communicator
  • Visual merchandising
  • Cash management
  • Excellent at processing Online sales
  • Motivational team player
  • Self-motivated
  • Can Inwards and outwards goods through dock
  • accountability for the performance of the team
  • Over 5 yrs Retail Pro experience
  • Invoicing knowledge and experience

Timeline

Store Manager

Freedom Furniture
02.2024 - Current

Store Manager

Habitat Pets
01.2023 - 02.2024

Store manager

Puma Australia
09.2022 - Current

Customer service manager

Rebel sport
03.2022 - 09.2022

Store manager

Sportsmart home & fitness
02.2021 - 03.2022

Assistant manager I

Sportsmart home & fitness
11.2020 - 02.2021

Shoe and Clothing Worker

rebel sport
05.2017 - Current

Team member

Wisteria gifts
11.2015 - 01.2016

Performer

Magical Princess Entertainment
01.2014 - 01.2015

Lady Bug ELC
11.2011 - 02.2013

Musical Theatre diploma -

CAE

Diploma -

High School

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Laura Harris-Rilen