Laura Heilman
Lysterfield
Summary
Compassionate Disability Support Worker with a proven track record at ONCALL Group, enhancing client independence through personalized care plans and effective problem-solving. Skilled in daily living assistance and relationship building, I foster trust and promote well-being, ensuring clients achieve their personal goals while maintaining a high standard of care.
Overview
15
15
years of professional experience
Work History
Disability Support Worker
Sole Trader
Ferntree Gully, VIC
09.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Facilitated communication between clients and healthcare providers, ensuring clear understanding of needs.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Prepared nutritious meals to meet individual dietary needs for clients.
Disability Support Worker
ONCALL Group
Melbourne, VIC
07.2017 - 08.2023
- Facilitated communication between clients and healthcare providers, ensuring clear understanding of needs.
- Supported clients in accessing community resources, promoting social engagement and integration.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Implemented behavior management techniques when required for the safety of both clients and staff members.
- Kept accurate records for client files and handled related paperwork.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Business Manager
Business Protection Group
Williamstown, VIC
07.2011 - 10.2016
- Implemented strategic initiatives to optimize business processes and improve client satisfaction.
- Facilitated training sessions to mentor staff on best practices and company policies.
- Developed comprehensive reports to track performance metrics and inform leadership decisions.
- Oversaw budget management, ensuring resource allocation aligned with organizational goals.
- Assisted with hiring process and training of new employees.
- Streamlined business processes by implementing new project management tools and techniques.
Education
Hospitality
Holmesglen Institute of TAFE
Melbourne, VIC2003
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Relationship building
- Independent living support
- Risk assessments
- Creative thinking
- Adaptability and flexibility
- Empathy and patience
- First aid and CPR
Timeline
Disability Support Worker
Sole Trader
09.2023 - Current
Disability Support Worker
ONCALL Group
07.2017 - 08.2023
Business Manager
Business Protection Group
07.2011 - 10.2016
Hospitality
Holmesglen Institute of TAFE