Laura Kate Heritage
Whyalla,Australia
Summary
Results-driven leader with extensive experience in customer service and team management. Expertise in training staff to improve performance and resolve customer issues efficiently. Strong knowledge of safety standards, customer relations, and inventory management. Proactive in organizing workflows to meet operational demands and enhance service delivery. Committed to self-improvement and discovery, thriving in environments that encourage exciting new beginnings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Pizza Hut
whyalla, SA
06.2022 - Current
- Supervised staff to maintain smooth operations during peak hours, enhancing customer service.
- Assigned tasks to team members based on their strengths and skill sets.
- Trained team members on food safety and hygiene standards.
- Provided on-the-job training to new staff members.
- Performed cash handling duties, ensuring accuracy in transactions and secure bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and escalated issues to senior management for timely resolution.
- Completed opening and closing duties to facilitate business operations.
Trainee
Rexco people
Whyalla, SA
03.2022 - 08.2022
- Collaborated with colleagues to streamline processes, enhancing team efficiency.
- Supported team in daily operations and workflow management, ensuring smooth processes.
- Organized records and documentation for operational activities, facilitating easy access and retrieval.
- Participated in training sessions to enhance operational knowledge and skills.
Harvest Worker
Viterra
Tumby bay, SA
11.2021 - 12.2021
- Entered data accurately into company database systems daily.
- Verified data entry accuracy by reviewing and correcting information.
- Collaborated with team members to enhance data entry workflows and streamline processes.
- Communicated with other departments to resolve data-related inquiries efficiently.
- Managed electronic files, ensuring organized records for quick retrieval.
Checkout Supervisor
Foodland/ SA supermart
Whyalla, Australia
07.2021 - 09.2021
- Trained associates on processing returns, exchanges, and promotional requirements, ensuring compliance and improving transaction accuracy.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Coached workers on routine tasks and strategies to effectively manage distressed customers, enhancing overall customer satisfaction.
- Resolved customer complaints with friendly, level-headed assistance, fostering a positive shopping experience and encouraging customer loyalty.
- Sorted and packaged products based on individual customer requests during checkout.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Learned roles of other departments to provide coverage and keep store operational.
Yard Worker
Dr Jones and Partners
Whyalla, Australia
02.2018 - 04.2020
- Cut grass, trimmed trees and bushes, and cleared clippings from pavement for a tidy and well-kept property.
- Pruned trees and bushes, improving visibility and shaping for aesthetic appeal.
- Maintained garden areas and landscaping greenery, enhancing property appearance and promoting plant health.
- Removed brush, limbs and other debris from customers' property at end of jobs.
Education
Graduation Studies -
Edward John Eyre High School
Whyalla Norrie11-2020
High School Studies -
Whyalla High School
Whyalla11-2018
Primary School -
Whyalla Town Primary School
Whyalla11-2015
Skills
- Shift management
- Supervision
- Team oversight
- Task delegation
- Training and mentoring
- Inventory Management
- Customer service
- Customer relationship management
- Decision-making
- Problem solving
- Conflict resolution
- Multitasking
- Time management
- Organization
- Process improvement
- Effective communication
- Team building
- Relationship building
Certification
- Studied at Whyalla Town Primary School Year reception (2007) – Year 7 (2015)
- Previously studied at Whyalla High School Year 8 (2016) – Year 10 (2018)
- Currently studying at Edward John Eyre High School Year 11 (2019) – Year 12 (2020)
Hobbies and Interests
Interested and enroll in Netball each year to keep fit and maintain social interactions.
Coach juniors to encourage social development
Heavily attending gym for mind and body wellness
Timeline
Shift Supervisor
Pizza Hut
06.2022 - Current
Trainee
Rexco people
03.2022 - 08.2022
Harvest Worker
Viterra
11.2021 - 12.2021
Checkout Supervisor
Foodland/ SA supermart
07.2021 - 09.2021
Yard Worker
Dr Jones and Partners
02.2018 - 04.2020
Graduation Studies -
Edward John Eyre High School
High School Studies -
Whyalla High School
Primary School -
Whyalla Town Primary School