Laura Heuston
Victoria Point,QLD
Summary
Customer Service professional with a proven ability to effectively communicate and work with diverse cliental. Eager to learn new skills in a new environment. Experience in front of house customer service, data entry, stock responsibility. Capable of working independently and in a team environment. I am ready to start immediately. Open to part-time or full time. I have obtained a blue card, first aid qualification, police check.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Capalaba Produce
Chandler , Qld
06.2021 - Current
- Delivered outstanding service to maintain high levels of customer satisfaction.
- Enhanced customer satisfaction by addressing issues with expertise and a willingness manner.
- Handled inbound communications and delivered frontline customer support.
- Maintained composure and professionalism under high-pressure conditions.
- Built strong customer connections through amiable interactions.
- Delivered outstanding service to promptly address customer complaints.
Hospitality Worker
Subway
Victoria Point, Qld
01.2020 - 12.2020
- Maintained facilities through routine cleaning and scheduled upkeep.
- Conducted daily room inspections to ensure cleanliness and report maintenance issues.
- Adhered to health department standards for food storage temperatures.
- Coordinated with team members to expedite task completion.
- Ensured adherence to safe food handling practices to reduce germ proliferation.
Education
High School Diploma -
Victoria Point State High School
Victoria Point 11-2023
Skills
- Complaint resolution
- Scheduling
- Calm demeanor
- Patient
- Cleaning and sanitizing
- Problem-solving
- Relationship building
- High-energy attitude
- Positive and professional
- Punctuality and reliability
- Recordkeeping and bookkeeping
- Organization skills
- Data entry
- Tech-Savvy
- Multitasking and prioritization
- Customer and client relations
- Database administration
- Time management
Timeline
Customer Service Representative
Capalaba Produce
06.2021 - Current
Hospitality Worker
Subway
01.2020 - 12.2020
High School Diploma -
Victoria Point State High School