Laura Hodgens
Wodonga,VIC
Summary
I'm a keen employee with an eye for improvement and success. I enjoy problem solving and and improving processes. I am resourceful and always ready to learn more. I like to think of myself as dependable and successful at managing multiple priorities.
Overview
4
4
years of professional experience
Work History
Service Optimisation Specialist
Hume Bank
10.2022 - Current
- Followed all company policies and procedures to deliver quality work. This included updating department specific procedures inline with new changes.
- Developed strong relationships with stakeholders through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' and business needs and introduced services to fit specific requirements.
- Held responsibility for the training of new staff and on-going training.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Created and owned the internal communication newsletter.
Customer Experience Specialist
Hume Bank
07.2020 - 10.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Streamlined customer support processes for increased efficiency and faster resolution times.
Education
No Degree - Certificate III in Business
MP Training And Recruitment
Albury Wodonga06.2021
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Microsoft applications
Timeline
Service Optimisation Specialist
Hume Bank
10.2022 - Current
Customer Experience Specialist
Hume Bank
07.2020 - 10.2022
No Degree - Certificate III in Business
MP Training And Recruitment
Similar Profiles
Liam DensonLiam Denson
Lifeguard at Hume Lake Christian Camps IncLifeguard at Hume Lake Christian Camps Inc
Furqan AhmedFurqan Ahmed
Production and Operation Head at Pakistan Hume Pipe CompanyProduction and Operation Head at Pakistan Hume Pipe Company
Bridgette DeloreBridgette Delore
PROPERTY MANAGER at OLIVER HUMEPROPERTY MANAGER at OLIVER HUME
Dean BrehenyDean Breheny
Warehouse Operator, Team Leader at LinfoxWarehouse Operator, Team Leader at Linfox
Terry BurgessTerry Burgess
Team Lead Issues at LinfoxTeam Lead Issues at Linfox