Laura Hogan
Melbourne,VIC
Summary
Reliable and upbeat sales worker, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Primary School Teacher
Department Of Education Ireland
08.2018 - 10.2023
- Designed daily lesson plans customized to student needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Developed communicative relationships with students and parents to support learning.
- Developed positive rapport with students of various and diverse backgrounds.
Deli Worker
Hogan's Service Station
01.2012 - 10.2023
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Sales Assistant
Hogan's Service Station
06.2010 - 10.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Bachelor of Education - Primary Teaching
Marino Institute of Education
Dublin, Ireland12.2018
Skills
- Processing Payments
- Cash Handling
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Progress Reporting
- Parental Communication
- Teacher Collaboration
- Proper Food Handling
- Cleanliness and Sanitation
- Friendly and Helpful
- Documentation and Reporting
Timeline
Primary School Teacher
Department Of Education Ireland
08.2018 - 10.2023
Deli Worker
Hogan's Service Station
01.2012 - 10.2023
Sales Assistant
Hogan's Service Station
06.2010 - 10.2023
Bachelor of Education - Primary Teaching
Marino Institute of Education
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