Laura Hogan
Raymond Terrace,NSW
Summary
Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks while working in a fast-paced office setting. Offering excellent communication and promoting interdepartmental collaboration through solid teamwork is a priority.
Overview
8
8
years of professional experience
Work History
Personal Trainer
Self Employed Sole Trader
06.2022 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Allied Health Administration Officer
Unified Health
10.2020 - 04.2022
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Client Services Officer
Estia Health
11.2015 - 10.2020
- Enhanced customer satisfaction by resolving complex account issues and providing exceptional service.
- Streamlined client onboarding processes for improved efficiency and faster turnaround times.
- Built strong relationships with clients through effective communication and understanding their needs.
- Developed tailored solutions to address unique client challenges, resulting in increased facility occupancy.
- Provided ongoing support to clients throughout the lifecycle of their relationship with the company, ensuring long-term satisfaction and retention.
Education
Certificate IV - Personal Training
AIPT
Certificate III - Health Services Assistance (Acute Care)
TAFE
Skills
- Exceptional client relations
- Attention to detail
- Multitasking abilities
- Telephone etiquette
- Effective time management
- Payment collection and invoicing
- Scheduling appointments and diary management
- Visitor and facilities management
Timeline
Personal Trainer
Self Employed Sole Trader
06.2022 - Current
Allied Health Administration Officer
Unified Health
10.2020 - 04.2022
Client Services Officer
Estia Health
11.2015 - 10.2020
Certificate IV - Personal Training
AIPT
Certificate III - Health Services Assistance (Acute Care)
TAFE
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