Laura Hoschke
Sydney,NSW
Summary
Dynamic Membership Advisor with a proven track record at Chatswood RSL, excelling in customer service and organizational skills. Adept at resolving member inquiries and enhancing satisfaction. Strong interpersonal abilities complemented by effective multitasking and training experience as Online 2IC at Coles, ensuring operational excellence and team collaboration.
Overview
4
4
years of professional experience
Work History
Membership Advisor
Chatswood RSL
Chatswood, NSW
01.2025 - Current
- Create memberships for customers and inform them of the benefits and promotions included.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Handling inquiries, resolving issues, and providing support to members.
- Check membership sign-ups and send them for approval to the Board.
Food and Beverage Attendant
Chatswood RSL
Chatswood, NSW
10.2024 - Current
- Applied excellent communication skills when interacting with customers and coworkers alike.
- Mastered the ability to take orders quickly and efficiently while ensuring accuracy.
- Performed opening and closing duties such as setting up tables and chairs, checking equipment operation, and counting money in register drawers.
- Resolved guest complaints to maintain complete customer satisfaction.
Online Second In Charge (2IC)
Coles
Macquarie Park, NSW
01.2021 - 09.2024
- Training employees
- Delegating responsibilties and supervising online operations
- Creating weekly roster
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Delegating responsibilities and supervising online operationss.
Education
Bachelor of Media And Communications - Majoring in Journalism And Film Production
Macquarie University
Sydney, NSW01-2026
Skills
- Organisational Skills
- Customer Service
- Team collaboration
- Strong interpersonal skills
- Verbal and written communication
- Multitasking
Accomplishments
- Highest Achiever in a Unit of Study award for Screen Production: Documentary Filmmaking
References
Michael Chambers, Human Resources Manager, Chatswood RSL, (02) 9419 7386
Hayley Thornton, Online Manager at Coles, 0426 271 527
Timeline
Membership Advisor
Chatswood RSL
01.2025 - Current
Food and Beverage Attendant
Chatswood RSL
10.2024 - Current
Online Second In Charge (2IC)
Coles
01.2021 - 09.2024
Bachelor of Media And Communications - Majoring in Journalism And Film Production
Macquarie University
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