Experienced and detail-orientated Senior Payroll Practitioner with extensive knowledge of Victorian public sector payroll operations, awards, EBA's, and statutory compliance. 10 years of experience in managing client enquiries, resolving customer issues with empathy and efficiency, whilst maintaining documentation and accurate records. Proven ability to support senior executive staff, handle multiple priorities and communicate effectively. Strong knowledge of a range of systems, including MS office, CRM platforms and SAP payroll systems.