Laura Ilioski
Picnic Point,New South Wales
Summary
Highly-motived with a desire to take on new challenges. Strong work ethic, exceptional phone etiquette and interpersonal skills. Adept at working unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Accounts and Admin Assistant
Our Lady of Lourdes Parish
Seven Hills, NSW
03.2024 - Current
- Work as an effective team member with the Parish Priest, Deacon, staff, parishioners, and other team members.
- Maintain basic records of accounts, invoices, orders, and purchase requisitions.
- Assist in the development of new policies and procedures to improve operational efficiency.
- Coordinated support to facilitate general office operations.
- Assist with set up for sacramental programs.
- Enter data into databases accurately and efficiently.
Project Support Officer
Yokogawa Aus Pty Ltd
Macquarie Park, New South Wales
01.2013 - 01.2015
- Produced thorough, accurate and timely reports of project activities
- Required weekly for company financials
- Worked successfully with a diverse group of Project Managers to accomplish goals and address issues related to our products and services
- Prioritised and organized tasks efficiently to accomplish project goals
- Managed and ordered PPE to comply with site conditions
- Preparing and booking travel for all of engineering department to attend interstate projects
- General admin duties including covering for Front Desk.
Service Coordinator
Nilsen Pty Ltd
Rydelmere, New South Wales
01.2010 - 01.2012
- Monitored email and phone communication to provide prompt responses and solutions
- Communicated with customers upon service completion, producing and providing extensive reports
- Provided timely feedback to manager on service failures and customer concerns
- Liaised between client and technician to keep parties fully informed
- Accounts receivable which included following up on outstanding accounts, petty cash, expenses, banking and office consumables
- Preparing labour schedules and timesheets for technicians
- Managed and ordered PPE to comply with site conditions
- Preparing and booking travel for all of engineering department to attend interstate projects
- General admin duties including relief of front desk.
Service Administrator
Rockdale Mazda
Rockdale, New South Wales
01.2008 - 01.2009
- Answered all incoming calls to assist advisors and facilitate smooth communications
- Prepared all paperwork required daily for upcoming service and or repairs
- Daily follow up calls to customers for feedback and to assist in any inquiries
- Regularly updated customer service database to reflect new information including address changes, contact details and service reminders
- Responded to emails from customers and asked open-ended questions to determine how to be of assistance and book vehicles in for service or repair work.
Education
Certificate III - School Based Education And Support
TAFE
Digital06-2024
Statement of Attainment Design Foundation Studies -
TAFE
Lidcombe, NSW01.2005
High School Certificate -
Catherine McAuley High School
Wentworthville, NSW01.2002
Skills
- Progress reporting
- Meeting planning
- Strong problem solver
- Exceptional phone etiquette
- Prioritisation
- Work autonomously
- Reliable & trustworthy
- Strong work ethic
Volunteer
Mar 2023 - Current
Catechist
Instruct and guide students in religious education, prepare and deliver lessons, and support spiritual development.
-
Nov 2012 - Current
Animal Foster Carer
Provide compassionate temporary care for animals, facilitating their recovery and preparing them for adoption.
Timeline
Accounts and Admin Assistant
Our Lady of Lourdes Parish
03.2024 - Current
Project Support Officer
Yokogawa Aus Pty Ltd
01.2013 - 01.2015
Service Coordinator
Nilsen Pty Ltd
01.2010 - 01.2012
Service Administrator
Rockdale Mazda
01.2008 - 01.2009
Certificate III - School Based Education And Support
TAFE
Statement of Attainment Design Foundation Studies -
TAFE
High School Certificate -
Catherine McAuley High School
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