Laura James

• Answered incoming customer inquiries regarding product and service information.
• Maintained up-to-date knowledge of product features and benefits.
• Provided technical support for troubleshooting software applications used by customers.
• Diagnosed hardware, software, and network problems using established methods.
• Utilized remote access tools to provide assistance to customers.

• Directed and Managed recruitment and enrollments for Prospective students for direct enrollments and in collaboration with Third party provides.
• Monitored student progresses and Maintained Confidential recordkeeping.
• Scheduled and confirmed appointments, Charters, Transfers, Flights and Students operations.

Worked closely with the Social Media & Marketing Manager with:

• Creating and developing social media content and advisement on Company Websites, Instagram, Facebook, LinkedIn and TikTok.
• Creating business and student campaign's
• Designing and ordering of marketing & product materials

Utilized systems

Jotfrom ,Xero, Micosoft Office, Mailchimp, Rezdy, Canva, 3CX, Smart, Passtab

• Worked 12 hour Night and day shifts for many days at a time over shipment periods.
• Documented test result data and value of materials to maintain shipping, receiving and production records
• Utilized standard formulas to prepare measurement tables and conversion charts
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Relayed information between drivers and recipients regarding ETA and potential delays
• Logged, processed and followed up on merchandise authorization shipments in databases.

• Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls
• Connected with customers to provide assistance and collect feedback to optimize operations
• Delegated tasks appropriate to individual employees to provide development opportunities
• Trained, motivated and oversaw team of 20+ delivering outstanding service to every customer.

• Multi-line phone systems.
• Prioritized responses to housing maintenance emergencies and non-emergent calls to promptly dispatch fleet.
• Handled more than 80 calls per day to assist customers and dispatch services.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Documented conversations with customers to track requests, problems and solutions.

• Assisted course trainers with materials for: First Aid CPR, Confined Space, White Card, Standard 11, Working at Heights and more.
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• Assisted all new students inquiring about financial aid, including walk-ins, callers and emailed information requests
• With a Class C License managed daily errands and maintenance of work vehicle.
• Managed phone calls from clients and provided informative answers to questions
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
• Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
• Maintained status reports, providing management with updated information for client projects
• Studied permits and verified worker compliance and environmental safety procedures in accordance to permits.
• Maintained adequate supply of approved safety and PPE supplies for work force.