Laura Kathleen Howe
Marayong, NSW
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance operational goals with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
National After Hours Consultant
Toll People
11.2015 - Current
- Handle inbound and outbound calls to manage workforce scheduling and client requirements.
- Coordinate casual staff placements, ensuring all outstanding absentee roles are promptly filled.
- Maintain strong communication with clients nationwide, addressing staffing needs and service expectations.
- Provide exceptional customer service by responding to inquiries, resolving issues, and maintaining client relationships.
- Collaborate with internal teams to ensure smooth operational transitions between shifts.
- Maintain accurate records and documentation of staff placements and client communications.
- Liaison with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborate with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Collected, arranged, and input information into database system.
Office Administration Coordinator/ Receptionist
Winephoria
11.2014 - 03.2016
- Liaising with a range of departments throughout the business (Marketing, Director, Telemarketing Team, and Warehouse)
- Coordinating Logistics of transport between Warehouse and deliveries
- Communication which facilitates a close working relationship between customers and our organisation
- Organising Stationary orders
- Customer Service both with customers and suppliers
- Managing customer complaints
- Organising and completion of Purchase Orders for supply management
- Assistance in organising major events; Easter Show Exhibition Stand
- General office assistance
- Managed daily office operations, maintaining a clean, organised, and professional work environment for all staff.
Telemarketing
Winephoria
09.2014 - 11.2014
- Contacted existing customers regarding orders and provided exceptional customer service in alignment with company standards.
- Increased sales revenue by meeting and exceeding performance targets in outbound telemarketing campaigns.
- Grew revenue streams by focusing on upselling opportunities during outbound telemarketing calls.
Childcare Assistant
Darleen Childcare
01.2010 - 01.2014
- Range of duties: Dealing with accidents, cleaning, multitasking, some administration duties, working with children
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitised dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Read and told stories to promote and support overall language development.
- Maintained daily records of children's individual activities, behaviours, meals, and naps.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
Education
Master of Teaching - Primary Education
Western Sydney University
Sydney, NSW08.2022
Bachelor of Arts - Pathway To Teaching Primary
Western Sydney University
Sydney, NSW08-2022
Bachelor of Business and Commerce - Management
University of Western Sydney
Sydney, NSW09.2014
Skills
- Problem Solving Skills
- Customer Service
- Client relationships
- Attention to detail
- Work Planning and Prioritisation
- Effective team collaboration
Personal Information
Date of Birth: 08/12/92
Timeline
National After Hours Consultant
Toll People
11.2015 - Current
Office Administration Coordinator/ Receptionist
Winephoria
11.2014 - 03.2016
Telemarketing
Winephoria
09.2014 - 11.2014
Childcare Assistant
Darleen Childcare
01.2010 - 01.2014
Master of Teaching - Primary Education
Western Sydney University
Bachelor of Arts - Pathway To Teaching Primary
Western Sydney University
Bachelor of Business and Commerce - Management
University of Western Sydney
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