Laura Keam
Berwick,VIC
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Experienced with problem-solving and conflict resolution in customer service environments. Utilises effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
14
14
years of professional experience
Work History
Deluxe Cleaning and Co
Cleaning Business
06.2023 - Current
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Increased client satisfaction rates by consistently delivering exceptional service in line with their expectations.
- Maintained clean, orderly work environment free of hazards.
Direct Care Worker
Gippsland Lakes Complete Health
02.2015 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Remained alert to problems or health issues of clients and competently responded.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
Direct Care Worker
City Of Casey
06.2013 - 09.2015
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained clean, safe, and well-organized patient environment.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Personal Support Worker
CareChoice
05.2011 - 05.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Completed Year 11 -
Berwick Secondary College
Berwick, VICSkills
- Team Development
- Safety Management
- Safety awareness
- Innovation Skills
- Workplace Safety
- Following Instructions
- Safety and compliance
- Team member support
- Problem-Solving
- Willing to Learn
- Attention to Detail
Timeline
Deluxe Cleaning and Co
Cleaning Business
06.2023 - Current
Direct Care Worker
Gippsland Lakes Complete Health
02.2015 - 03.2021
Direct Care Worker
City Of Casey
06.2013 - 09.2015
Personal Support Worker
CareChoice
05.2011 - 05.2013
Completed Year 11 -
Berwick Secondary College
Similar Profiles
Tiffanie TaylorTiffanie Taylor
Owner at Cleaning BusinessOwner at Cleaning Business
Ayey MacalinoAyey Macalino
House Cleaner at Cleaning BusinessHouse Cleaner at Cleaning Business
Johanna TrianaJohanna Triana
Self Employed at Cleaning BusinessSelf Employed at Cleaning Business
Paula SanchezPaula Sanchez
Cleaner at Cleaning BusinessCleaner at Cleaning Business
Jamie MillerJamie Miller
Electrician at CFL GroupElectrician at CFL Group